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Top 10 Digital Commerce Trends Shaping the Future of CX
A Future Commerce Report on the State of Retail
January 27, 2020
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Customer experience software
Designed to collect and analyze customer data, Gladly provides you with actionable information to support your customers
July 1, 2018
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5 Retail & Ecommerce Customer Experience Trends to Watch
Some brands set trends while others simply follow them.
January 12, 2017
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LLMs explained: a guide for cx leaders at small businesses
Large Language Models can be confusing. Discover what LLMs are, how they work, and how they can revolutionize your small business’s customer experience.
August 13, 2025
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Why agentic AI is the next big thing
Discover agentic AI: customer service that acts! Explore how agentic AI automates complex tasks, empowers CX teams, and delivers personalized experiences.
July 16, 2025
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What is contextual AI? Your 2025 guide
Previous AI failed without context. Learn how contextual AI closes the CX gap, integrates customer data, and delivers loyalty-building experiences.
July 9, 2025
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Gladly just won "Disruptive Technology of the Year"— here's why it matters for CX leaders
Gladly was named Disruptive Technology of the Year at the 2025 CCW Awards. Learn how our AI is changing customer experience for good—without tradeoffs.
June 11, 2025
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Stop choosing between speed and soul—Why your helpdesk needs Sidekick
Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.
May 24, 2025