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Improve CX with AI-powered voice support
Voice AI delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
March 6, 2025
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The most meaningful customer service metrics
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics.
February 10, 2025
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New report alert — 5 CX benchmarks to live (and grow) by
Discover the 5 essential CX benchmarks driving customer support success in 2025, and get data-backed insights from 150+ contact centers.
January 23, 2025
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Marketplace customer service: key strategies for 2025 and beyond
Master marketplace customer service strategies to scale your support operations.
January 21, 2025
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Key AI terms for customer service
CX leaders should lean into these innovative concepts that are shaping modern support strategies.
August 16, 2023
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[Free checklist] Building a customer-focused business strategy
With this free checklist, you can determine whether your organization is taking a top-down approach to a customer-focused business strategy.
June 22, 2023
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4 reasons ecommerce brands chose Gladly
Accessible design and UI? Check. A full array of out-of-the-box features? Check. Modern technology that scales as the business does? Check.
April 21, 2023
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Using self-service solutions to make support more efficient
An exploration of how to provide a seamless customer experience that empowers customers and agents alike through the right self-service solution.
November 16, 2022