blog
4 reasons ecommerce brands chose Gladly
Accessible design and UI? Check. A full array of out-of-the-box features? Check. Modern technology that scales as the business does? Check.
April 21, 2023
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Using self-service solutions to make support more efficient
An exploration of how to provide a seamless customer experience that empowers customers and agents alike through the right self-service solution.
November 16, 2022
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Ways to combat customer service burnout
In the customer service industry, churn is historically common—and creeping higher, thanks to the great recession.
November 7, 2022
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How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
January 19, 2022
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6 new year’s resolutions for a radically personal 2022
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
January 19, 2022
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Keeping up with your customers in today’s retail environment
Great customer support is essential to building brand loyalty and driving continued growth. We’ve put together a couple of tips to. and the competition.
December 21, 2021
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How to make holiday shopping more human
Discover how human, personalized customer support – especially when things don’t go as expected – can turn holiday shoppers into loyal, returning customers.
November 22, 2021
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10 Tips to Boost Revenue with Social Support Commerce
Take a look at these strategies for using social support commerce to increase your brand’s reach by providing superior customer service.
November 12, 2021