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5 Retail & Ecommerce Customer Experience Trends to Watch
Some brands set trends while others simply follow them.
January 12, 2017
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How Shopify brands should evaluate AI CX vendors
Cut through AI buzzwords with a practical framework. Five questions every Shopify brand should ask before choosing a customer experience vendor.
January 15, 2026
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Win with natural language processing in CX
See how leading companies leverage AI to create intelligent, empathetic customer experiences that drive loyalty and proactively solve problems.
August 27, 2025
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Neural networks, explained: a guide for CX leaders
Unlock a new era of CX with neural networks. This deep dive reveals how brain-inspired AI delivers personalized customer experiences and boosts efficiency.
August 21, 2025
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LLMs explained: a guide for cx leaders at small businesses
Large Language Models can be confusing. Discover what LLMs are, how they work, and how they can revolutionize your small business’s customer experience.
August 13, 2025
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Why agentic AI is the next big thing
Discover agentic AI: customer service that acts! Explore how agentic AI automates complex tasks, empowers CX teams, and delivers personalized experiences.
July 16, 2025
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What is contextual AI? Your 2025 guide
Previous AI failed without context. Learn how contextual AI closes the CX gap, integrates customer data, and delivers loyalty-building experiences.
July 9, 2025
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Gladly just won "Disruptive Technology of the Year" and here's why it matters for CX leaders
Gladly was named Disruptive Technology of the Year at the 2025 CCW Awards. Learn how our AI is changing customer experience for good, without tradeoffs.
June 11, 2025