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Why agentic AI is the next big thing
Discover agentic AI: customer service that acts! Explore how agentic AI automates complex tasks, empowers CX teams, and delivers personalized experiences.
July 16, 2025
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What is contextual AI? Your 2025 guide
Previous AI failed without context. Learn how contextual AI closes the CX gap, integrates customer data, and delivers loyalty-building experiences.
July 9, 2025
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Gladly just won "Disruptive Technology of the Year"— here's why it matters for CX leaders
Gladly was named Disruptive Technology of the Year at the 2025 CCW Awards. Learn how our AI is changing customer experience for good—without tradeoffs.
June 11, 2025
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Stop choosing between speed and soul—Why your helpdesk needs Sidekick
Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.
May 24, 2025
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The case for AI in B2B commerce
Discover how AI is revolutionizing B2B commerce, enhancing customer journeys, and boosting sales through personalized experiences for buying committees.
April 24, 2025
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AI is raising its CX voice
Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.
March 25, 2025
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Improve guest satisfaction with Gladly Customer Service Platform
Gladly AI-Powered Customer Service Platform is redefining guest experiences and improving satisfaction scores through customer-centric service.
March 18, 2025
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Gladly Hero
Learn more about Hero, Gladly’s ticket-free CX platform that enables agents to provide VIP-level customer experiences. Learn more.
March 18, 2025