podcast
KURU: Creating Anticipatory Customer Service Experiences
For footwear brand KURU, anticipatory service is key to their success. Hear their journey to world-class service on Gladly’s podcast.
May 24, 2022
blog
How To upgrade your customer experience in the new year
Learn how to upgrade your customer experience by creating and maintaining a customer-centric culture to build a successful brand and business.
January 12, 2022
blog
5 things getting in the way of your customer experience
Five common issues that may be holding your service team back from providing a great customer experience, and the steps your brand can take to fix them.
November 19, 2021
blog
5 benefits of delivering an omnichannel customer service experience
Use omnichannel customer service to establish brand loyalty
June 4, 2021
blog
What Is omnichannel customer experience?
Omnichannel customer experience occurs when customers interact with brands with the channel (or channels) of their choice. Read more.
February 26, 2020
blog
5 modern customer experience strategies your business can’t do without
Customer experience is the lifeblood of your business. Depending on the quality of the customer experience, your customers will either enjoy it or endure it.
February 26, 2020
podcast
Porsche: Legendary Customer Experience Matches a Legendary Vehicle
Learn all about Gladly, the people-centered customer service platform for B2C brands to scale personalized customer service.
February 20, 2020
blog
Porsche on radically personal and their legendary customer experience to match their legendary vehicles
Porsche has been an iconic brand for decades with the combination of their legendary cars and their passion for Radically Personal Customer Service.
February 19, 2020