blog
The magic of Gladly – driving irrational customer loyalty
Revisit our favorite moments from Gladly Connect Live 2024 and experience the magic of the ultimate customer experience event.
April 5, 2024
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How BARK matches the passion of pet parents through radically personal CX
Gladly and BARK leaders discuss the profound impact of AI on strengthening customer connections while scaling.
January 17, 2024
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Create a service recovery strategy in 4 steps
With an effective service recovery process, brands can turn negative customer experiences into positive ones and prevent long-term customer churn.
April 4, 2023
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Top customer service trends in 2023 to watch out for
The trifecta of consumer research, desire for hands-on service, and demand for personalized experiences will drive customer service trends in 2023.
December 21, 2022
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How to reduce customer service costs by optimizing support
Want to reduce your customer service costs without damaging your user experience?
December 14, 2022
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Using self-service solutions to make support more efficient
An exploration of how to provide a seamless customer experience that empowers customers and agents alike through the right self-service solution.
November 16, 2022
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How Breeze Airways delivers ‘seriously nice’ customer service without voice
Learn how Breeze Airways delivers on “seriously nice” with SMS and social messaging.
April 8, 2022
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How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
January 19, 2022