blog
Using Instagram to generate revenue alongside a great support experience
Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.
November 1, 2021
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How KURU Footwear drives sales while reducing contact volume
When orders are on the rise, you simply can’t afford to let your customer support fall behind.
April 13, 2021
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Having multilingual CX is a modern shopping must-have. Here’s why
As more businesses move online and more of the world continues to become interconnected.
December 23, 2020
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The different types of customer service chatbots
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
May 1, 2020
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Gladly IVR support system and technology
Customers have more options than ever to get in touch, but voice continues to be the top channel they turn to for support.
August 26, 2019
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Help desk software
If customers are a company’s lifeblood, the help desk is its heart.
July 21, 2018
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Customer service automation best practices
How leading brands automate support without losing the human touch, with real examples and pros and cons.
July 5, 2018