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Top 10 Digital Commerce Trends Shaping the Future of CX
A Future Commerce Report on the State of Retail
January 27, 2020
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Customer experience software
Designed to collect and analyze customer data, Gladly provides you with actionable information to support your customers
July 1, 2018
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5 Retail & Ecommerce Customer Experience Trends to Watch
Some brands set trends while others simply follow them.
January 12, 2017
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The workspace built for devotion
Gladly Team gives every person on your team the helpdesk they need to deliver more personal, productive, and satisfying service at scale.
October 9, 2025
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Omnichannel AI for CX teams
Deliver fast, connected service across voice, chat, email, SMS, and social with one AI agent built for real conversations.
October 8, 2025
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Support & service
AI resolves routine inquiries instantly, agents get full context to focus on what matters, and managers gain insights to improve performance and well-being.
October 2, 2025
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Scaling companies
As you scale, stay personal. Gladly unifies conversations, automates routine work, and equips agents with AI for efficient, personal service.
October 2, 2025
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Free CX tools to improve your experience
Interactive assessments and quizzes to benchmark your CX performance and discover where AI can make the biggest difference.
September 17, 2025