blog
The magic of Gladly – driving irrational customer loyalty
Revisit our favorite moments from Gladly Connect Live 2024 and experience the magic of the ultimate customer experience event.
April 5, 2024
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Create a service recovery strategy in 4 steps
With an effective service recovery process, brands can turn negative customer experiences into positive ones and prevent long-term customer churn.
April 4, 2023
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How to reduce customer service costs by optimizing support
Want to reduce your customer service costs without damaging your user experience?
December 14, 2022
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Using self-service solutions to make support more efficient
An exploration of how to provide a seamless customer experience that empowers customers and agents alike through the right self-service solution.
November 16, 2022
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How to improve ecommerce customer service
More tips to help you deliver next-level ecommerce customer support experiences that your customers will thank you for.
January 19, 2022
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6 new year’s resolutions for a radically personal 2026
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
January 19, 2022
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Direct-to-consumer customer service: 5 ways to get personal
Learn how to get personal with direct-to-consumer customer service so you can give your customers an experience they’ll want to tell their friends about.
December 10, 2021
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Customer service ambassador job description
Service ambassadors are often the bridge between companies and clients
December 30, 2020