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6 new year’s resolutions for a radically personal 2022
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
January 19, 2022
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Direct-to-consumer customer service: 5 ways to get personal
Learn how to get personal with direct-to-consumer customer service so you can give your customers an experience they’ll want to tell their friends about.
December 10, 2021
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Customer service ambassador job description
Service ambassadors are often the bridge between companies and clients
December 30, 2020
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Allbirds is changing the world, one step at a time
What does making the world’s most comfortable shoe have to do with saving the world?
December 7, 2020
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The different types of customer service chatbots
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
May 1, 2020
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JOANN Is crafting a radically personal “creative happy place”
Drew Chamberlain is JOANN’s Director of Operations and Customer Experience, talks about the importance of building a customer community focused on creativity.
March 26, 2020
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Innovative ways to implement personalization for online stores
This time, it’s personal.
October 9, 2019
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Best shipping software for ecommerce businesses
A list of some of our favorite shipping software for ecommerce businesses.
September 15, 2019