blog
Key AI terms for customer service
CX leaders should lean into these innovative concepts that are shaping modern support strategies.
August 16, 2023
blog
[Free checklist] Building a customer-focused business strategy
With this free checklist, you can determine whether your organization is taking a top-down approach to a customer-focused business strategy.
June 22, 2023
webinar
The direct link between agent happiness and customer satisfaction
Learn about the power of empathy in customer service
May 23, 2023
blog
4 reasons ecommerce brands chose Gladly
Accessible design and UI? Check. A full array of out-of-the-box features? Check. Modern technology that scales as the business does? Check.
April 21, 2023
webinar
Why Harry’s switched to Gladly
Now, they can focus on their customers–not clunky software.
December 5, 2022
blog
Using self-service solutions to make support more efficient
An exploration of how to provide a seamless customer experience that empowers customers and agents alike through the right self-service solution.
November 16, 2022
blog
Ways to combat customer service burnout
In the customer service industry, churn is historically common—and creeping higher, thanks to the great recession.
November 7, 2022
blog
How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
January 19, 2022