blog
7 ecommerce customer experience trends worth acting on in 2026
From AI-assisted service to post-purchase loyalty, these are the ecommerce customer experience trends worth acting on in 2026, backed by real data.
January 12, 2017
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AI that converts and keeps. Built for retail
The only customer experience AI purpose-built to deliver efficient service and lasting relationships—so you can grow loyalty, retention, and LTV.
July 14, 2026
glossary
Customer satisfaction score (CSAT)
A metric that captures how a customer felt about a specific interaction, product, or experience, reported as a percentage from 0 to 100.
June 1, 2026
resource
Turn customer service into a revenue engine
7 tactics to generate revenue through service: AI recommendations, VIP experiences, and strategies that drive sales naturally.
February 18, 2026
blog
How Shopify brands should evaluate AI CX vendors
Cut through AI buzzwords with a practical framework. Five questions every Shopify brand should ask before choosing a customer experience vendor.
January 15, 2026
Interactive tool
Gladly CLV calculator
Find out how much you can improve your CLV with our CLV tool.
November 7, 2025
page
Health & wellness
Gladly helps you deliver care that feels personal, not procedural, with AI that remembers every client and scales empathy effortlessly.
October 14, 2025
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The workspace built for devotion
Gladly Team gives every person on your team the helpdesk they need to deliver more personal, productive, and satisfying service at scale.
October 9, 2025