blog
Porsche on radically personal and their legendary customer experience to match their legendary vehicles
Porsche has been an iconic brand for decades with the combination of their legendary cars and their passion for Radically Personal Customer Service.
February 19, 2020
blog
Top 10 Digital Commerce Trends Shaping the Future of CX
A Future Commerce Report on the State of Retail
January 27, 2020
blog
Customer experience software
Designed to collect and analyze customer data, Gladly provides you with actionable information to support your customers
July 1, 2018
blog
5 Retail & Ecommerce Customer Experience Trends to Watch
Some brands set trends while others simply follow them.
January 12, 2017
glossary
Customer satisfaction score (CSAT)
A metric that captures how a customer felt about a specific interaction, product, or experience, reported as a percentage from 0 to 100.
June 1, 2026
resource
Turn customer service into a revenue engine
7 tactics to generate revenue through service: AI recommendations, VIP experiences, and strategies that drive sales naturally.
February 18, 2026
blog
How Shopify brands should evaluate AI CX vendors
Cut through AI buzzwords with a practical framework. Five questions every Shopify brand should ask before choosing a customer experience vendor.
January 15, 2026
Interactive tool
Gladly CLV calculator
Find out how much you can improve your CLV with our CLV tool.
November 7, 2025