blog
Using Instagram to generate revenue alongside a great support experience
Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.
November 1, 2021
customer
Maximizing Efficiencies During Peak Season with a Single, All-in-One Platform
With Gladly’s platform, PacSun quickly prepared 450 customer service heroes before the holiday season. Read their success story with Gladly.
July 1, 2021
blog
How KURU Footwear drives sales while reducing contact volume
When orders are on the rise, you simply can’t afford to let your customer support fall behind.
April 13, 2021
customer
How Deckers Improved its Service Level by 40%
With Gladly, Deckers' customer service teams streamlined their support channels and cut their customer wait times. See their success story.
January 22, 2021
blog
Having multilingual CX is a modern shopping must-have. Here’s why
As more businesses move online and more of the world continues to become interconnected.
December 23, 2020
blog
The different types of customer service chatbots
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
May 1, 2020
customer
Service Built For The Long Haul
With Gladly’s platform, TUMI’s customer service team better nurtures connections with customers. Read their success story with Gladly.
March 6, 2020
customer
Sees an 8x Increase in Agent Productivity with Gladly's Modern UI
With Gladly’s platform, Godiva’s customer service team increased productivity by 8X. Read their success story with Gladly.
March 2, 2020