blog
The different types of customer service chatbots
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
May 1, 2020
customer
Service built for the long haul
With Gladly, TUMI’s customer service team better nurtures connections with customers. Read their success story.
March 6, 2020
customer
Sees an 8x increase in agent productivity with Gladly's modern UI
With Gladly’s platform, Godiva’s customer service team increased productivity by 8X. Read their success story with Gladly.
March 2, 2020
blog
Gladly IVR support system and technology
Customers have more options than ever to get in touch, but voice continues to be the top channel they turn to for support.
August 26, 2019
blog
Help desk software
If customers are a company’s lifeblood, the help desk is its heart.
July 21, 2018
blog
Customer service automation best practices
How leading brands automate support without losing the human touch, with real examples and pros and cons.
July 5, 2018
blog
Ecommerce customer service guide
Ecommerce businesses have the luxury of functioning like standard retail companies, but without the significant overhead of managing a storefront.
March 7, 2017