blog
How KURU Footwear drives sales while reducing contact volume
When orders are on the rise, you simply can’t afford to let your customer support fall behind.
April 13, 2021
customer
How Deckers improved its service level by 40%
With Gladly, Deckers' customer service teams streamlined their support channels and cut their customer wait times. See their success story.
January 22, 2021
blog
Having multilingual CX is a modern shopping must-have. Here’s why
As more businesses move online and more of the world continues to become interconnected.
December 23, 2020
blog
The different types of customer service chatbots
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
May 1, 2020
customer
Service built for the long haul
With Gladly, TUMI’s customer service team better nurtures connections with customers. Read their success story.
March 6, 2020
customer
Sees an 8x increase in agent productivity with Gladly's modern UI
With Gladly’s platform, Godiva’s customer service team increased productivity by 8X. Read their success story with Gladly.
March 2, 2020
blog
Gladly IVR support system and technology
Customers have more options than ever to get in touch, but voice continues to be the top channel they turn to for support.
August 26, 2019
blog
Help desk software
If customers are a company’s lifeblood, the help desk is its heart.
July 21, 2018