resource
Driving customer loyalty with the metrics that matter
Learn how to measure and optimize key CX metrics on the path to loyalty for long-term business growth.
February 2, 2024
resource
Audit your customer service agent experience
Use this assessment tool to gauge how well you're performing as a CX leader in creating a supportive workplace culture.
February 2, 2024
resource
2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
February 2, 2024
page
See Gladly CX platform in action: Watch the video
Watch a video demo of the Gladly CX platform and see why leading brands refuse to compromise on efficiency or experience.
September 5, 2025
resource
Gladly Customer AI: the power of ‘AND’
AI for CX leaders who refuse to choose between cost and care.
May 26, 2025
resource
Guide for delivering radically personal customer service
Turn your contact center into a connection center.
February 1, 2024
Interactive tool
Is your agent experience AI-ready?
See how well your team empowers agents with AI and where to level up next.
November 10, 2025
blog
Customer success vs customer experience for lean teams
A plain English guide to CX vs CS for small teams. Simple tools, lean scorecard, and a 90 day plan you can run solo.
October 23, 2025