resource
Gladly: the power of ‘AND’
AI for CX leaders who refuse to choose between cost and care.
May 26, 2025
resource
Driving customer loyalty with the metrics that matter
Learn how to measure and optimize key CX metrics on the path to loyalty for long-term business growth.
February 2, 2024
resource
2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
February 2, 2024
page
See Gladly CX platform in action: Watch the video
Watch a video demo of the Gladly CX platform and see why leading brands refuse to compromise on efficiency or experience.
September 5, 2025
resource
Guide for delivering radically personal customer service
Turn your contact center into a connection center.
February 1, 2024
blog
Gladly wins VIP Award for Best Unified Customer Experience
Gladly won the 2026 VIP Award for Best Unified Customer Experience. Learn how customer experience AI built for engagement drives devotion and value.
January 14, 2026
page
Contact center operations
Reduce handle times, improve resolution rates, and empower your team to deliver seamless service, all while lowering costs.
November 25, 2025
Interactive tool
Is your agent experience AI-ready?
See how well your team empowers agents with AI and where to level up next.
November 12, 2025