resource
Scaling a customer support team for ecommerce growth
Transform your customer service center into a revenue-driving cornerstone with this comprehensive guidebook.
February 1, 2024
blog
Customer service responsibilities in 2026: a complete guide
The evolution of technology has definitely affected how the duties of customer service representatives have shifted, but not that much.
March 31, 2025
resource
2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
February 2, 2024
blog
7 best customer support platforms for small businesses in 2026
Compare seven top customer support platforms for small businesses, with Gladly ranked #1 for people-centered service.
April 23, 2026
blog
Best customer support software for small Shopify stores: Top 5 for 2026
Compare the top 5 customer support platforms for small Shopify stores and see why Gladly ranks first for personalized, multi-channel service.
April 13, 2026
blog
Gladly named to Constellation’s 2026 Digital Customer Service & Support ShortList™
For the second year running, Gladly earns a spot on Constellation Research’s ShortList for Digital Customer Service and Support. See what the recognition means.
February 21, 2026
blog
Why the best AI strategy in customer support is a human elevation strategy
MIT research reveals AI's real value in CX isn't replacing agents. It's clearing cognitive load so your best people can focus on what humans do best.
December 5, 2025
blog
Customer support vs customer success for small retail businesses
Small retailers need both support and success but not separate teams. Learn how to solve problems fast while building relationships that drive repeat purchases.
December 4, 2025