resource
Scaling a customer support team for ecommerce growth
Transform your customer service center into a revenue-driving cornerstone with this comprehensive guidebook.
February 1, 2024
blog
The 5 principles behind Gladly Customer AI intelligence layer
Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.
May 22, 2025
resource
2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
February 2, 2024
blog
Checklists to build your 2025 AI roadmap
Scale your customer service, personalize interactions, and embolden your agents with AI! Get the checklists you need to prepare for 2025.
March 18, 2025
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Gladly Sidekick Voice: AI customer support without hold times
Gladly Sidekick Voice elevates customer calls with AI-powered support that takes action and delivers personalized service without hold times.
March 13, 2025
customer
KÜHL Blends Human Touch with AI to Drive Sales Excellence
How a customer-centric approach turned service agents into revenue generators
March 3, 2025
blog
Gladly named to Constellation’s 2025 Digital Customer Service and Support ShortList™
Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!
February 12, 2025
blog
How to write an RFP for the modern customer support platform
Find the resources you need to guide you in your search for a new platform.
February 10, 2025