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The 5 principles behind Gladly Customer AI intelligence layer
Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.
May 22, 2025
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Checklists to build your 2025 AI roadmap
Scale your customer service, personalize interactions, and embolden your agents with AI! Get the checklists you need to prepare for 2025.
March 18, 2025
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Gladly named to Constellation’s 2025 Digital Customer Service and Support ShortList™
Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!
February 12, 2025
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How to write an RFP for the modern customer support platform
Find the resources you need to guide you in your search for a new platform.
February 10, 2025
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How AI for Customer Support Agents Maximizes CX Efficiency
Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. Read more.
July 28, 2023
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Customer service quality assurance checklist for support teams
This free checklist can be used to audit the efficacy of your customer and employee satisfaction and technical performance.
February 8, 2023
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How to reduce customer service costs by optimizing support
Want to reduce your customer service costs without damaging your user experience?
December 14, 2022
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Cross-sell vs upsell: Training your support teams for both
The most successful customer service teams can recognize and act on key opportunities to upsell and cross sell with customers.
July 20, 2022