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The 5 principles behind Gladly Customer AI intelligence layer
Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.
May 22, 2025
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The next version of Sidekick, 6 powerful AI capabilities that take Customer AI even further
Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.
May 22, 2025
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Pulled-forward spending is real–here’s how to avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
June 17, 2025
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Keeping up with your customers in today’s retail environment
Great customer support is essential to building brand loyalty and driving continued growth. We’ve put together a couple of tips to. and the competition.
December 21, 2021
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How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
January 19, 2022
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6 new year’s resolutions for a radically personal 2022
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
January 19, 2022
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The most meaningful customer service metrics
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics.
February 10, 2025
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5 customer support trends not to miss in 2022
Here, Gladly shares the top 5 customer support trends to watch in 2022.
June 7, 2022