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Customer service responsibilities in 2026: a complete guide
The evolution of technology has definitely affected how the duties of customer service representatives have shifted, but not that much.
March 31, 2025
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Gladly named to Constellation’s 2026 Digital Customer Service & Support ShortList™
For the second year running, Gladly earns a spot on Constellation Research’s ShortList for Digital Customer Service and Support. See what the recognition means.
February 21, 2026
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Why the best AI strategy in customer support is a human elevation strategy
MIT research reveals AI's real value in CX isn't replacing agents. It's clearing cognitive load so your best people can focus on what humans do best.
December 5, 2025
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Customer support vs customer success for small retail businesses
Small retailers need both support and success but not separate teams. Learn how to solve problems fast while building relationships that drive repeat purchases.
December 4, 2025
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Small business guide to customer support automation in 2026
Learn how to automate customer support while keeping the human touch. Handle most routine inquiries automatically, and boost satisfaction scores.
October 20, 2025
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Customer Success for Small Businesses: Turn Support Into Revenue
Learn how small businesses can transform customer support from a cost center into a growth engine.
September 23, 2025
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Checklists to build your 2026 AI roadmap
Scale your customer service, personalize interactions, and embolden your agents with AI! Get the checklists you need to prepare for 2026.
March 18, 2025
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Gladly named to Constellation’s 2025 Digital Customer Service and Support ShortList™
Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!
February 12, 2025