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KÜHL Blends Human Touch with AI to Drive Sales Excellence
How a customer-centric approach turned service agents into revenue generators
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Rothy’s Creates Blueprint for Scalable Customer Service
Learn how Rothy’s lean customer service team leveraged AI to deliver personalized support at scale, turning service into a revenue driver.
November 27, 2024
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BSN Sports Scores Big with AI-Driven Customer Service
See how BSN Sports unified their customer service with AI to achieve 90% service levels and reduce peak staffing by 57%.
February 24, 2025
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Maximizing Efficiencies During Peak Season with a Single, All-in-One Platform
With Gladly’s platform, PacSun quickly prepared 450 customer service heroes before the holiday season. Read their success story with Gladly.
July 1, 2021
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How Deckers Improved its Service Level by 40%
With Gladly, Deckers' customer service teams streamlined their support channels and cut their customer wait times. See their success story.
January 22, 2021
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Service Built For The Long Haul
With Gladly’s platform, TUMI’s customer service team better nurtures connections with customers. Read their success story with Gladly.
March 6, 2020
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Sees an 8x Increase in Agent Productivity with Gladly's Modern UI
With Gladly’s platform, Godiva’s customer service team increased productivity by 8X. Read their success story with Gladly.
March 2, 2020