customer
BSN Sports scores big with AI-driven customer service
See how BSN Sports unified their customer service with AI to achieve 90% service levels and reduce peak staffing by 57%.
February 24, 2025
customer
Rothy’s creates blueprint for scalable customer service
Learn how Rothy’s lean customer service team leveraged AI to deliver personalized support at scale, turning service into a revenue driver.
November 27, 2024
customer
Maximizing efficiencies during peak season with a single, all-in-one platform
With Gladly’s platform, PacSun quickly prepared 450 customer service agents before the holiday season. Read their success story with Gladly.
July 1, 2021
customer
How Deckers improved its service level by 40%
With Gladly, Deckers' customer service teams streamlined their support channels and cut their customer wait times. See their success story.
January 22, 2021
customer
Service built for the long haul
With Gladly, TUMI’s customer service team better nurtures connections with customers. Read their success story.
March 6, 2020
customer
Sees an 8x increase in agent productivity with Gladly's modern UI
With Gladly’s platform, Godiva’s customer service team increased productivity by 8X. Read their success story with Gladly.
March 2, 2020