Fusing classic customer service with modern innovation: Insights from Tecovas
Every customer interaction presents an opportunity to cultivate a meaningful relationship, but ensuring authenticity across both digital and physical realms can have its challenges.
In this fireside chat with Chief Retail Officer, Kim Heidt, we uncover how she’s fusing the traditional ethos of customer service with innovation at Tecovas. Drawing from her years of experience at the intersection of retail and digital, Kim will share strategies for building authentic relationships centered around why customers seek assistance, how not to deflect them, staying resilient and dedicated to your team and customers even during unforeseen challenges, and more.
Watch today to learn
The challenges of maintaining authenticity in customer interactions across digital and physical realms
Insights on blending traditional customer service ethos with innovation
How to build authentic relationships with customers, while staying resilient during challenges
Featured speakers
Kim Heidt
Chief Retail Officer, Tecovas
Joseph Ansanelli
CEO, Gladly
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