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From customer service to agentic commerce — Gladly Connect Live 2026 keynote

Watch Joseph Ansanelli's opening keynote from Gladly Connect Live 2026. See the product vision, live demos, and what's coming next for AI and people in customer service.

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Watch the full Gladly Connect Live keynote

In his keynote from Gladly Connect Live 2026, CEO Joseph Ansanelli walks through the five principles guiding how Gladly builds — and shows what's next. From immersive conversational commerce and agentic AI to new tools that help your team work alongside AI, this is the full product vision for where customer experience is headed.

Featuring live demos, customer voices from Rent the Runway, Smith Optics, Backcountry, and La Jolla Group, and a look at what's shipping in the next three to six months.

What you'll see
Conversational commerce, end to end

See how Gladly is evolving the chat experience into a full commerce canvas — product recommendations, co-browsing, in-conversation checkout, and voice in chat.

AI that works with your world

See how Gladly connects to your stack, supports MCP and agent-to-agent protocols, and lets your team publish directly into ChatGPT and other AI platforms.

The new model for AI & people

Understand how the relationship between AI and your team is changing — from AI asking humans for help on edge cases, to one person managing multiple AI agents at scale.

Featured speaker

Joseph Ansanelli

Joseph Ansanelli

Executive Chairman & Co-founder, Gladly