On Demand
Key strategies to drive revenue from your customer service team
CX strategist Mara Castro shares how to evolve your service strategy for tomorrow's challenges.
Unlock the revenue potential in your customer service organization
Drawing from her successful work with Warby Parker and Evolve Vacation Rental, CX expert Mara Castro shares proven strategies for turning customer service teams into revenue drivers while delivering exceptional experiences that boost growth and loyalty.
Watch today to learn
How to turn service interactions into revenue through strategic upselling and personalized care, while maintaining exceptional customer service standards.
How to reframe customer service as a key revenue driver, not just a cost center, and equip your team with the confidence and tools to take on a critical role in business growth.
How to align your customer service metrics with broader business goals and demonstrate the real impact of solving customer problems on company growth and revenue.
Featured speakers
Mara Castro
Customer Experience Strategic Advisor & Former Head of Customer Experience, Warby Parker
Austin Reece
Head of Product Marketing & Revenue Enablement, Gladly
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