On Demand
Peak season prep
Learn practical strategies from FTD to set your support team up for peak season success.
Peak season preparedness: Ensuring your agents are ready to excel
Waiting until the last minute to prepare your customer service team for your busiest times of the year can cost you time, money, and resources. Starting early with peak season prep will help set your business up for success and separate your call center from the competition, leading to satisfied, loyal customers.
Hear from John McCahan, former VP of Customer Care at FTD Flowers, as he reveals the tools, strategies, and processes used to ensure your customer service agents are equipped to thrive during the busiest time of the year.
Watch today to learn
Best practices for onboarding and training agents to ensure they’re fully prepared for high-volume periods
Strategies to streamline operations, ensuring that your team handles peak-season demand with ease
How to leverage AI, self-service, and channel optimization to reduce strain on your agents and improve the customer experience
Featured speakers
John McCahan
Former VP of Customer Care, FTD Flowers
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