AI built around the customer, not the ticket

Gladly combines AI and human support in one continuous conversation, so customers never have to start over.

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Trusted by customer-focused brands

Lovesac dark grey logoThe Blk Tux dark grey logoZenni dark grey logoLensDirect dark grey logoOllie dark grey logoTUMI dark grey logobombas dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoCrate & Barrel dark grey logoStockX grey logoBARK dark grey logoConde Naste dark grey logoBreeze Airways grey logoSmith Optics grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
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300M+

customer conversations

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65%

increase in CSAT

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$510M+

in cost savings

What makes Gladly different

A person with rings on their fingers navigates a customer service chat platform on a laptop displaying conversations, orders, and customer details.
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A decade of customer experience knowledge

Gladly brings over a decade of working with the world’s most customer-focused brands and the insights gained from powering 300M+ conversations to help companies build an advantage through CX.

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AI when it helps. Human support when it matters.

Automatically resolve routine questions and bring in support teams with the full conversation history when human help is needed.

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Full customer context in one place

Give teams instant access to orders, preferences, loyalty status, and past support history.

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One conversation across every channel

Keep customer conversations connected across voice, chat, email, SMS, and social.

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Works with the tools you already use

Connect Gladly with Zendesk, Salesforce, Shopify, Klaviyo, Loop, and the rest of your support stack.

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Designed for support teams that need to move fast

Set up and improve AI workflows without heavy engineering support.

What better customer experiences look like

Crate & Barrel dark grey logo

"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."

Kate Showalter

Vice President, Customer Care, Crate & Barrel

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"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."

Jim Gallagher

VP Customer Care, Nordstrom

Breeze Airways grey logo

"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”

Danny Cox

Vice President of Guest Experience, Breeze Airways

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"Gladly kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."

Nancy Orgill

Customer Support Manager, Kuhl

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Secure, scalable infrastructure trusted by growing and enterprise brands alike.

See how Gladly fits into your existing support experience

Most teams are live in days, not months. Gladly connects with Zendesk, Salesforce, Shopify, Klaviyo, and your existing stack, with no rip-and-replace required. Business users can manage and improve it without relying heavily on IT.