Your copilot for better service
Gladly Team Assist frees your team to focus on the human moments that build lasting customer relationships by delivering real-time guidance, drafting replies, summarizing conversations, and streamlining handoffs.
See it in action
Team Assist reduces busywork, surfaces key context, and guides team members through conversations so they can focus on delivering the creativity and personal touches that deepen customer relationships.
The power of Gladly Team Assist
Automate the busywork
Focus on what matters most
Team Assist automates repetitive tasks and surfaces key context so team members can focus on deepening relationships and complex problem-solving.
Draft and translate
Instant thoughtful responses
From drafting responses to providing instant translations and summaries, Team Assist helps team members deliver quick, thoughtful service every time.
Reduce friction
Better outcomes at scale
By handling all the details, Team Assist enables team members to focus on building relationships and creating the experiences that turn customers into lifelong advocates.
See what AI-assisted service should actually look like
How Team Assist drives devotion
Team Assist is a true partner to your team, helping them achieve faster resolutions, more intelligent support, and more personal experiences.
Translations. Real-time, built-in global language support
Auto summarization. Instant conversation summaries and closing notes
AI-to-human handoffs. Imperceptible handoffs with full conversation context and recommended next steps
Service quality and consistency. On-brand tone and clear and empathetic messages
Team member experience. Reduces burnout and boosts efficiency
Other solutions
Requires switching tools, which slows turnaround
Manual note-taking and wrap-up
Customers repeat themselves; team members start from scratch
Inconsistent quality, no standardized control
Repetitive tasks and context switching
All of the above and beyond
All channels, one workspace
Voice, chat, email, SMS, and social flow into a unified workspace. Team members manage everything in one place without toggling tools.
Conversation Timeline
Give team members complete context at a glance with a history of every conversation across all channels in a single thread.
Customer Profile
Surface rich customer data and conversation history so team members can personalize responses and resolve issues faster with full context.
Trusted by the world’s most customer-focused brands
"The AI handles routine inquiries, giving our team more time to focus on meaningful customer conversations."
Nancy Orgill
Customer Support Manager, KÜHL
Supercharge your team with Team Assist
Give your team the intelligent tools they need to work smarter, respond faster, and build customer relationships that drive lasting business value.