Your agents' copilot for better service

Give agents a copilot that helps drafts replies, translates instantly, summarizes conversations, and streamlines handoffs.

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Explore our suite of AI tools

AI that reduces busywork, surfaces the right context, and helps agents respond faster, all while preserving the empathy and creativity that makes service exceptional.

Benefits

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Clear the noise and focus on what matters most

Automate repetitive tasks and surface key context so agents can focus on meaningful conversations and complex problem-solving.

Screenshot of a language translation tool. The English text reads, “Thanks for reaching out regarding your same day delivery order. Let me look into this for you.” Below is the Spanish translation.

Deliver thoughtful service instantly, every time

From drafting responses to instant translations and summaries, AI helps agents deliver quick, thoughtful service every time.

A woman in a blue striped shirt sits on a couch near a window, smiling as she looks at her smartphone. The scene is relaxed and casual, conveying a sense of contentment.

Better outcomes for agents and customers

Customers get personalized, efficient experiences while agents stay focused, confident, and free from manual cognitive load.

Why our AI solutions stand apart

A true partner for agents. Faster responses, smarter support, and more personal conversations.

Feature
Legacy CRMs

Translations

Real-time, built-in global language support

Requires switching tools, slow turnaround

Auto summarization

Instant conversation and closing notes

Manual note-taking and wrap-up

Smart handoffs

Full context + next steps when escalating

Agents start from scratch

Service quality and consistency

On-brand tone, clear and empathetic

Inconsistent quality, no standardized control

Agent experience

Reduces burnout and boosts efficiency

Repetitive tasks and context switching

Additional platform features
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All channels, one workspace

Voice, chat, email, SMS, and social flow into a unified workspace. Agents manage everything in one place without toggling tools.

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Conversation Timeline

Every conversation is stitched into one lifelong conversation. Agents see the full story, so responses are always grounded in context.

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Customer profile

Surfaces rich customer data and conversation history so agents can personalize responses and resolve issues faster with full context.

Trusted by the world’s most customer-focused brands

Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
A person in a yellow jacket and cap organizes ropes on a boat deck against a backdrop of calm ocean and distant islands, conveying a sense of adventure.
KUHL dark grey logo

"The AI handles routine inquiries, giving our team more time to focus on meaningful customer conversations."

Nancy Orgill

Customer Support Manager, Kuhl

Supercharge your agents with AI

Give your team the intelligent tools they need to work smarter, respond faster, and deliver exceptional service at scale.