Your copilot for better service
Gladly Team Assist frees your team to focus on the human moments that build lasting customer relationships by delivering real-time guidance, drafting replies, summarizing conversations, and streamlining handoffs.
See it in action
Team Assist reduces busywork, surfaces key context, and guides team members through conversations so they can focus on delivering the creativity and personal touches that deepen customer relationships.
The power of Gladly Team Assist
Focus on what matters most
Team Assist automates repetitive tasks and surfaces key context so team members can focus on deepening relationships and complex problem-solving.
Thoughtful responses, instantly
From drafting responses to providing instant translations and summaries, Team Assist helps team members deliver quick, thoughtful service every time.
Better outcomes at scale
By handling all the details, Team Assist enables team members to focus on building relationships and creating the experiences that turn customers into lifelong advocates.
How Team Assist drives devotion
Team Assist is a true partner to your team, helping them achieve faster resolutions, more intelligent support, and more personal experiences.
Feature
Other solutions
Translations
Real-time, built-in global language support
Requires switching tools, which slows turnaround
Auto summarization
Instant conversation summaries and closing notes
Manual note-taking and wrap-up
AI-to-human handoffs
Imperceptible handoffs with full conversation context and recommended next steps
Customers repeat themselves; team members start from scratch
Service quality and consistency
On-brand tone and clear and empathetic messages
Inconsistent quality, no standardized control
Team member experience
Reduces burnout and boosts efficiency
Repetitive tasks and context switching
Additional features
All channels, one workspace
Voice, chat, email, SMS, and social flow into a unified workspace. Team members manage everything in one place without toggling tools.
Conversation Timeline
Give team members complete context at a glance with a history of every conversation across all channels in a single thread.
Customer profile
Surface rich customer data and conversation history so team members can personalize responses and resolve issues faster with full context.
Trusted by the world’s most customer-focused brands
"The AI handles routine inquiries, giving our team more time to focus on meaningful customer conversations."
Nancy Orgill
Customer Support Manager, Kuhl
Supercharge your team with Team Assist
Give your team the intelligent tools they need to work smarter, respond faster, and build customer relationships that drive lasting business value.