AI that adds superpowers to your helpdesk

Gladly integrates with your helpdesk platforms to power conversations that put customers—not tickets—at the center, driving efficiency and deepening devotion.

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A woman in a blue shirt stands in a kitchen, holding a pink phone. Chat messages beside her discuss a clothing order and refund. She appears focused.

See it in action

Unlike AI designed for deflection, Gladly is purpose-built to engage customers. By tapping into all systems of record to bring comprehensive context to every experience, Gladly helps your team deliver instant, accurate, and personal answers across all channels, driving devotion with every conversation.

The power of Gladly

Smiling man in a blue shirt wearing a headset at a call center, gesturing while speaking. Two colleagues, also with headsets, work in the background.

Works where you are

Gladly integrates with the helpdesk platform your team already uses. You get AI that drives cost savings and customer devotion, without changing platforms or disrupting team members.

Chat interface between a user, Julie, and Retale's AI agent, Gladly. Julie wants to cancel order #122211. Sidekick explains the order is shipped and will transfer her to a live agent. A handoff summary is shown.

Engagement. Not deflection.

Gladly understands intent, finds answers, takes actions like refunds and updates, or hands off to reps with complete context so your team can seamlessly take over the conversation.

Chat interface showing a conversation about dry cleaning. Customer asks if they need to clean a dress; support confirms they handle it in-house. Two response buttons below chat.

Focus your team on creating value

Gladly guides customers to quick, autonomous resolutions, freeing team members to focus on deepening relationships, driving revenue, and adding a personal touch as needed.

How Gladly stands apart

Gladly is the only customer experience AI designed for devotion, not deflection. By integrating it with your existing helpdesk, you can instantly power conversations with complete customer history and real-time context.

Feature
Other solutions

Instant, accurate answers

Pulls from KB, dynamic knowledge sources, integrations, and customer context

Static FAQs, generic responses

Real-time resolution

Executes actions (exchanges, bookings, cancellations, etc.)

Deflects to agents

Seamless handoff

Passes full context like transcript, AI summary, tags, and fields to reps

Customers repeat themselves

Multichannel support

Chat, email, SMS, voice, social, in-app

Often limited to one or two channels

Approach

Drives the best customer outcome—whether it’s AI resolution or support team-assisted

Deflects at all costs, regardless of what's best for the customer

Additional features
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Voice AI

When customers call, Gladly responds with zero handle time, no IVR maze, and no hold music—just natural conversations, complete with fast answers and actions from start to finish.

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Shopping assistant

Turn any conversation into a revenue opportunity with intelligent product guidance and personalized recommendations.

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Guides & App Platform

Train Gladly with Guides—no code required. Connect your systems through App Platform without heavy engineering lift. Your CX team owns it from day one.

Trusted by the world’s most
customer-focused brands
Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
A hand holds a clear glass mug of herbal tea in a sunny outdoor setting. Green plants fill the background, conveying a calm and natural atmosphere.
Banyan botanicals grey logo

"Working with Gladly has felt like having a real partner. The team handheld us through setup and made everything easy. Five weeks in, we were already seeing clear wins.”

Gina Mencarini

Systems Administrator, Banyan Botanicals

Bring Gladly to your helpdesk

Integrate Gladly with your helpdesk platform to reach new levels of efficiency and customer satisfaction that drive lasting business value.