AI that actually resolves inside your helpdesk

Sidekick adds resolution-first AI to Zendesk, Gorgias, Kustomer, and more so you modernize without replacing your platform.

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A woman in a blue shirt stands in a kitchen, holding a pink phone. Chat messages beside her discuss a clothing order and refund. She appears focused.

Watch how it works

Unlike AI that deflects, Sidekick resolves. Customer AI understands every customer's history and your business context, working alongside your team to deliver instant, accurate, and personal answers across all channels to build trust, not frustration, in every conversation.

Benefits

Smiling man in a blue shirt wearing a headset at a call center, gesturing while speaking. Two colleagues, also with headsets, work in the background.

Works where you are

Sidekick connects with helpdesks like Zendesk, Gorgias, Kustomer, and more. You get resolution-first AI without changing platforms or disrupting agents.

Chat interface between a user, Julie, and Retale's AI agent, Sidekick. Julie wants to cancel order #122211. Sidekick explains the order is shipped and will transfer her to a live agent. A handoff summary is shown.

Resolves, not deflects

Sidekick understands intent, retrieves answers, takes action like refunds or updates, and hands off smoothly when needed.

Chat interface showing a conversation about dry cleaning. Customer asks if they need to clean a dress; support confirms they handle it in-house. Two response buttons below chat.

Gives your team breathing room

Sidekick handles routine questions so agents can focus on complex issues, proactive service, and relationship building.

Why Sidekick for Helpdesks stands apart

Most bots deflect rather than resolve. Sidekick for Helpdesks plugs into your helpdesk, understanding customer history and context to resolve conversations end-to-end.

Feature
Sidekick
Other solutions

Instant, accurate answers

Pulls from KB, dynamic knowledge sources, integrations + customer context

Static FAQs, generic responses

Real-time resolution

Executes actions (exchanges, bookings, cancellations, etc.)

Deflects to agents

Seamless handoff

Passes full context like transcript, AI summary, tags, fields

Customers repeat themselves

Multichannel support

Chat, email, SMS, voice, social

Often limited to one or 2 of channels

Additional platform features
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Guides, Journeys & App Platform

Configure once with Guides, optimize with Journeys, and extend Sidekick through the App Platform without engineering delays.

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Sidekick Sales

Turn support conversations into revenue opportunities through intelligent product guidance and personalized recommendations.

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Sidekick Voice

Extend Sidekick's power across voice channels for 24/7 natural, personalized service that handles inquiries and escalates seamlessly.

Trusted by leading CX brands

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"I always said one of my goals was to never let agents go because of AI. But I'm finding I don't have to staff for peak anymore - I'm just hiring for attrition. I have 5 agents that want to return to college and do part-time - before implementing AI, I could never do it.”

Bring Sidekick to your helpdesk

Book a demo to discover how Sidekick works inside Zendesk, Gorgias, and Kustomer to deliver faster service and more personal customer conversations.