AI that adds superpowers to your helpdesk
Gladly integrates with your helpdesk platforms to power conversations that put customers—not tickets—at the center, driving efficiency and deepening devotion.
See it in action
Unlike AI designed for deflection, Gladly is purpose-built to engage customers. By tapping into all systems of record to bring comprehensive context to every experience, Gladly helps your team deliver instant, accurate, and personal answers across all channels, driving devotion with every conversation.
The power of Gladly
Seamless integration
Works where you are
Gladly integrates with the helpdesk platform your team already uses. You get AI that drives cost savings and customer devotion, without changing platforms or disrupting team members.
Resolution-first AI
Engagement. Not deflection.
Gladly understands intent, finds answers, takes actions like refunds and updates, or hands off to reps with complete context so your team can seamlessly take over the conversation.
Rep empowermemt
Frees your team to do more
Gladly guides customers to quick, autonomous resolutions, freeing team members to focus on deepening relationships, driving revenue, and adding a personal touch as needed.
AI works. Loyalty is where it breaks.
See how AI shapes loyalty, escalation, and customer behavior in 2026
How Gladly stands apart
Gladly is the only customer experience AI designed for devotion, not deflection. By integrating it with your existing helpdesk, you can instantly power conversations with complete customer history and real-time context.
Instant, accurate answers. Pulls from KB, dynamic knowledge sources, integrations, and customer context
Real-time resolution. Executes actions (exchanges, cancellations, etc.)
Seamless handoff. Passes full context like transcript, AI summary, tags, and fields to reps
Multichannel support. Chat, email, SMS, voice, social, in-app
Designed for devotion. Drives the best customer outcome—whether it’s AI resolution or support team- assisted
Other solutions
Static FAQs, generic responses
Deflects to agents
Customers repeat themselves
Often limited to one or two channels
Deflects at all costs, regardless of what's best for the customer
All of the above and beyond
Voice AI
When customers call, Gladly responds with zero handle time, no IVR maze, and no hold music—just natural conversations, complete with fast answers and actions from start to finish.
Shopping assistant
Turn any conversation into a revenue opportunity with intelligent product guidance and personalized recommendations.
Guides & App Platform
Train Gladly with Guides—no code required. Connect your systems through App Platform without heavy engineering lift. Your CX team owns it from day one.
Trusted by the world’s most customer-focused brands
“Working with Gladly has felt like having a real partner. The team handheld us through setup and made everything easy. Five weeks in, we were already seeing clear wins.”
Gina Mencarini
Systems Administrator, Banyan Botanicals
Bring Gladly to your helpdesk
Integrate Gladly with your helpdesk platform to reach new levels of efficiency and customer satisfaction that drive lasting business value.