AI that adds superpowers to your helpdesk

Gladly brings radically personal, radically efficient customer experience AI to your helpdesk, to drive customer devotion without switching platforms.

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A woman in a blue shirt stands in a kitchen, holding a pink phone. Chat messages beside her discuss a clothing order and refund. She appears focused.

See it in action

Unlike AI designed for deflection, Gladly is purpose-built to engage customers. By tapping into all systems of record to bring comprehensive context to every experience, Gladly helps your team deliver instant, accurate, and personal answers across all channels to drive devotion with every conversation.

The power of Gladly

Smiling man in a blue shirt wearing a headset at a call center, gesturing while speaking. Two colleagues, also with headsets, work in the background.

Works where you are

Gladly connects with the helpdesk platforms your team already uses. You get AI that drives cost savings and customer devotion, without changing platforms or disrupting reps.

Chat interface between a user, Julie, and Retale's AI agent, Gladly. Julie wants to cancel order #122211. Sidekick explains the order is shipped and will transfer her to a live agent. A handoff summary is shown.

Engagement. Not deflection.

Gladly understands intent, finds answers, takes actions like refunds and updates, or seamlessly hands off to reps along with complete context from other interactions and the current conversation.

Chat interface showing a conversation about dry cleaning. Customer asks if they need to clean a dress; support confirms they handle it in-house. Two response buttons below chat.

Focus your team on creating value

Gladly handles conversations autonomously, freeing team members to focus on building relationships, proactive service, and driving revenue.

How Gladly stands apart

Gladly is the only customer experience AI designed for devotion, not deflection. It plugs into your helpdesk, giving you the instant ability to understand customer history and context to engage customers with experiences that drive devotion.

Feature
Other solutions

Instant, accurate answers

Pulls from KB, dynamic knowledge sources, integrations, and customer context

Static FAQs, generic responses

Real-time resolution

Executes actions (exchanges, bookings, cancellations, etc.)

Deflects to agents

Seamless handoff

Passes full context like transcript, AI summary, tags, and fields to reps

Customers repeat themselves

Multichannel support

Chat, email, SMS, voice, social

Often limited to one or two channels

Approach

Drives the best outcome—whether it’s AI resolution or handoff to the support team

Deflects at all costs, regardless of what's best for the customer

Additional features
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Gladly Voice

When customers call, Gladly responds with zero handle time, no IVR maze, and no hold music—just natural conversations, complete with fast answers and actions from start to finish.

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Sales Assist

Turn any conversation into a revenue opportunity with intelligent product guidance and personalized recommendations.

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Guides & App Platform

Business users can train Gladly with Guides. App Platform makes it easy to connect systems without a heavy dev lift. And CX teams can manage Gladly after initial setup.

Trusted by the world’s most customer-focused brands
Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
A hand holds a clear glass mug of herbal tea in a sunny outdoor setting. Green plants fill the background, conveying a calm and natural atmosphere.
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"Working with Gladly has felt like having a real partner. The team handheld us through setup and made everything easy. Five weeks in, we were already seeing clear wins.”

Gina Mencarini

Systems Administrator, Banyan Botanicals

Bring Gladly to your helpdesk

Gladly connects with the helpdesk platform you already use to drive efficiency and customer devotion to create lasting business value.