AI agents built to resolve, not deflect

Radically efficient. Radically personal. Sidekick resolves every customer conversation with care and context.

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Interface screenshot with a purple background showing the "Retalè" section. Tabs include "Basics," "How to speak to customers," with a "Draft" tab active. Options for customer interactions like "Answers," "Cancel order," and "Return or exchange item." The tone is professional and functional.
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AI that knows your customers

Sidekick makes it easy for CX teams to launch and manage AI across channels. No coding, no heavy IT lift, just better customer experiences delivered faster.

Key AI capabilities

Power every customer interaction, from setup to resolution, with AI that learns, connects, and delivers real business results.

Configure, deploy & optimize

Train Sidekick with Guides. Refine performance with Journeys. Connect systems with App Platform. Built for CX managers who want control without IT.

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One conversation across every channel

Sidekick connects chat, voice, email, SMS, and social into one continuous conversation. Customers never repeat themselves, and AI responds with full context.

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Bring AI to your helpdesk

Sidekick integrates directly with Zendesk, Kustomer, Salesforce and more to resolve issues instantly, no extra tools required.

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Shopping assistant

Turn conversations into revenue with AI that delivers personalized recommendations and drives sales.

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Voice support built for speed

Automate phone support with AI that delivers natural conversations and takes real action without long waits.

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Customer profile of Julie Chang includes contact info, order history, and details. Shows four orders, relationships, and conversation history.

Sidekick vs. typical AI tools

See how Sidekick delivers faster, smarter, and more personal resolutions without the complexity of traditional AI tools.

Feature
Legacy CRMs

No-code setup & training

Natural language workflows

Requires developers & IT

Speed to deploy

Days, not months

Slow, complex rollout

Omnichannel coverage

Chat, voice, email, SMS, social and custom channels

Siloed by channel

Continuous learning & improvement

Improves automatically with every interaction

Manual retraining, stagnant performance

Contextual intelligence

Understands customers and business context

Lacks context, feels impersonal

CX team control

Owned by CX, not IT

Black box, IT-dependent, vendor-reliant

Additional platform features
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Suggested answers

Sidekick detects when it can’t answer, learns from agent resolutions, and continuously improves its accuracy.

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Customer Profile

Sidekick draws from rich customer data, including history, preferences, and relationships, to personalize every response.

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Integrations

Sidekick connects to your commerce, logistics, and marketing tools to take real actions, not just give answers.

AI that delivers real results

CX teams using Gladly AI launch faster, automate more, and see measurable impact on satisfaction, efficiency, and revenue.

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240M+

total conversations

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65%

increase in CSAT

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$510M+

in costs saved

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KUHL dark grey logo

"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."

Nancy Orgill

Customer Support Manager,, KÜHL

A person wearing a light blue shirt and jeans holds brown cowboy boots against a wooden wall. The scene has a rustic, casual feel.
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"Sidekick Sales helps us connect with high-intent shoppers in the moment, guide them to the right products, and drive immediate revenue, all while laying the groundwork for long-term loyalty.”

Krystal Cortez

CX Senior Ops Manager, Tecovas

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"Gladly helps us to deliver wow service to our customers with Sidekick using AI to jump on the conversations that need to be addressed right away. This allows us to be the perfect friend to our customer."

Elise Hausman

Senior Customer Happiness Associate, Bombas

See the impact in action

Explore industry recognition and real customer stories that show how Gladly is transforming customer experience.

Gladly named to Constellation’s 2025 ShortList™

Recognized among the top digital customer service and support platforms shaping the future of AI-powered CX.

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Gladly excitedly reading about their placement in Constellation Research's Shortlist for Digital Customer Service and Support

Disruptive Technology of the Year — CCW 2025

Gladly was honored for redefining CX, breaking the tradeoff between speed and personalization with Customer AI.

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Gladly excitedly reading about their placement in Constellation Research's Shortlist for Digital Customer Service and Support

Breeze Airways pioneers digital-first guest care

How an innovative airline achieved 40% customer growth with flat guest interactions using AI to power 37% of conversations.

Read the story
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KÜHL blends human touch with AI to drive growth

See how KÜHL turned service into a revenue driver, boosting revenue per call by 120% and resolving 59% of email inquiries with AI.

Read the story
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Ready to deploy AI your team actually loves?

Launch, train, and scale Sidekick across every channel in days, not months.