Deploy AI in days, not months

Configure and improve Sidekick with plain language and your existing support logic, no code or developers needed.

Get a demo
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See it in action

Most teams lack the resources to train and deploy AI. Launch Sidekick quickly using natural language, your existing docs, and lightweight integrations.

Benefits

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Configure Sidekick without engineering

Guides lets CX teams configure Sidekick using plain language and existing resources. Launch AI quickly without relying on engineering.

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Build once, optimize everywhere

Journeys helps improve AI performance by identifying what’s working and what isn’t, then surfacing ways to optimize conversations across every channel.

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Extend Sidekick with App Platform

App Platform connects Sidekick to your systems so it can act, like issuing refunds or checking orders, not just answer questions.

Configure, deploy, and optimize with ease

Guides simplifies AI setup and Journeys optimizes continuously, balancing business speed with customer trust.

Feature
Sidekick
Other solutions

Fast time to value

Launch in days, not months

Long onboarding timelines

Cross-channel workflows

Build once, deploy everywhere

Repetitive builds per channel

Instant updates

Change workflows in minutes, not weeks

IT-dependent, ticket-based updates

Extensible actions

App Platform connects your systems so Sidekick can take action, not just answer.

Limited integrations, heavy dev lift

Continuous optimization

Daily performance improvements

Static workflows, hard to iterate

Additional platform features
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Sidekick Voice

When customers call, Sidekick delivers fast answers and actions. No hold time, just seamless support.

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Sidekick Sales

Turn conversations into revenue with intelligent product guidance and personalized recommendations.

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Customer AI

The intelligence layer powering Gladly, designed to understand and nurture customer relationships while driving efficient, personal conversations at scale.

Trusted by leading CX brands

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“Gladly makes it incredibly easy for non-technical teams to configure and optimize AI. We can launch updates ourselves in minutes, which means faster results and less dependency on engineering.”

Deborah F.

Sr. CX Manager, Kalkomey

Own your AI strategy without the technical barriers

Empower your CX team to configure, deploy, and continuously optimize AI at your speed.