Move fast without waiting on IT
Gladly gives your CX team the tools to configure, deploy, integrate, and optimize—so you can iterate in minutes, not sprints.
See it in action
Most teams lack the resources to train and deploy AI. Gladly allows you to use natural language, your existing docs, and lightweight integrations to get up and running.
Not sure what to look for?
Use the checklist
The power of Gladly
No-code setup
Set up Gladly without writing a single line of code
Guides let your team configure Gladly using plain language and your existing knowledge resources. No engineering tickets, no technical bottlenecks. Your team owns it from day one.
Deploy everywhere, instantly
Define once, launch across every channel
Build your workflows once and deploy them across voice, chat, email, SMS, and social. Updates happen instantly, everywhere, so your customers get a consistent experience no matter how they reach out.
Integrate with your systems
Connect once, use everywhere
Connect Gladly to your systems of record, so it can go beyond answering questions to take real actions like issuing refunds, checking order status, or updating customer information. Set up your integrations once and they work across every channel and workflow.
Configure, deploy, and optimize with ease
Gladly simplifies setup, continually optimizes, and lets you deliver experiences worthy of your brand in days, not months.
Configure. Launch in days with Guides—no code, no dev dependency
Deploy. Build once, deploy across every channel
Optimize. Continuous improvement through Journeys and feedback loops
Extend. App Platform connects your systems for answers and actions
Update. Change workflows in minutes
Other solutions
Long onboarding with heavy IT involvement
Repetitive, disjointed builds per channel
Static workflows that require manual iteration
Limited integrations with heavy dev lift
IT-dependent, ticket-based updates
All of the above and beyond
Voice AI
When customers call, Gladly responds instantly—no IVR maze, and no hold music. Just natural conversations with fast answers and real actions, from start to finish.
Shopping assistant
Turn any conversation into a revenue opportunity with intelligent product recommendations and personalized guidance based on customer preferences and history.
Complete context
Gladly is the only customer experience AI built to fully understand your brand, business rules, and customers, so every conversation feels informed, personal, and efficient.
Trusted by the world’s most customer-focused brands
“Gladly makes it incredibly easy for non-technical teams to configure and optimize AI. We can launch updates ourselves in minutes, which means faster results and less dependency on engineering.”
Deborah F.
Sr. CX Manager, Kalkomey
Drive customer devotion without the technical barriers.
Empower your CX team to configure, deploy, and continuously optimize the experiences you deliver—immediately and at scale.