Move fast without waiting on IT

Gladly gives your CX team the tools to configure, deploy, integrate, and optimize—so you can iterate in minutes, not sprints.

Get a demo
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See it in action

Most teams lack the resources to train and deploy AI. Gladly allows you to use natural language, your existing docs, and lightweight integrations to get up and running.

The power of Gladly

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Set up Gladly without writing a single line of code

Guides let your team configure Gladly using plain language and your existing knowledge resources. No engineering tickets, no technical bottlenecks. Your team owns it from day one.

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Define once, launch across every channel

Build your workflows once and deploy them across voice, chat, email, SMS, and social. Updates happen instantly, everywhere, so your customers get a consistent experience no matter how they reach out.

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Connect once, use everywhere

Connect Gladly to your systems of record, so it can go beyond answering questions to take real actions like issuing refunds, checking order status, or updating customer information. Set up your integrations once and they work across every channel and workflow.

Configure, deploy, and optimize with ease

Gladly simplifies setup, continually optimizes, and lets you deliver experiences worthy of your brand in days, not months.

Feature
Other solutions

Configure

Launch in days with Guides—no code, no dev dependency

Long onboarding with heavy IT involvement

Deploy

Build once, deploy across every channel

Repetitive, disjointed builds per channel

Optimize

Continuous improvement through Journeys and feedback loops

Static workflows that require manual iteration

Extend

App Platform connects your systems for answers and actions

Limited integrations with heavy dev lift

Update

Change workflows in minutes

IT-dependent, ticket-based updates

Additional features
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Voice AI

When customers call, Gladly responds instantly—no IVR maze, and no hold music. Just natural conversations with fast answers and real actions, from start to finish.

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Shopping assistant

Turn any conversation into a revenue opportunity with intelligent product recommendations and personalized guidance based on customer preferences and history.

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Complete context

Gladly is the only customer experience AI built to fully understand your brand, business rules, and customers, so every conversation feels informed, personal, and efficient.

Trusted by leading CX brands

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“Gladly makes it incredibly easy for non-technical teams to configure and optimize AI. We can launch updates ourselves in minutes, which means faster results and less dependency on engineering.”

Deborah F.

Sr. CX Manager, Kalkomey

Drive customer devotion without the technical barriers.

Empower your CX team to configure, deploy, and continuously optimize the experiences you deliver—immediately and at scale.