Resolution-first voice support with AI

When customers call, Sidekick Voice delivers fast, natural resolutions end-to-end, for a seamless, low-wait experience.

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See Sidekick Voice in action

Sidekick Voice resolves issues end-to-end with natural, human-like conversations, freeing agents to focus on high-impact service.

Benefits

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No more hold music

Sidekick Voice answers questions instantly, so customers spend less time waiting and more time getting what they need

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Conversations that flow naturally

Sidekick Voice listens, adapts, and responds smoothly, handling interruptions and background noise without sounding robotic.

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Real actions, not just answers

From processing refunds to updating bookings, Sidekick Voice turns calls into completed tasks, not just conversations.

Why Sidekick Voice stands apart

Deliver faster, smarter voice support that feels natural, personal, and efficient.

Feature
Sidekick Voice
Legacy CRMs

Natural conversations

Powered by GenAI to handle interruptions and filter noise

Robotic, rigid conversations

From Qs to completed actions

Resolves requests, not just answers

Basic FAQ responses

Seamless agent handoff

Transfers with full context

Repetition, disconnected experiences

Follow-up via SMS

Sends updates and confirmations

No proactive follow-up

Built to evolve

Adapts to new voice tech

Static, hard to update

Additional platform features
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Guides, Journeys & App Platform

Configure once with Guides, optimize with Journeys, and extend Sidekick through the App Platform without engineering delays.

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Customer AI

The intelligence layer powering Gladly, designed to understand and nurture customer relationships while driving efficient, personal conversations at scale.

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Answers

Power Sidekick Voice with accurate, on-brand knowledge to deliver fast, consistent responses every time.

Trusted by leading CX brands

Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
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"Gladly isn’t just an omnichannel platform—it’s the gateway to all of our customer interactions. It seamlessly weaves together voice calls, emails, chats, SMS, and WhatsApp messages into a unified, continuous conversation with each customer. As magical as that may sound, the real secret sauce behind Gladly’s success is its exceptional support and product teams. They genuinely listen to their customers and work tirelessly to continually innovate and improve the platform."

Joe B.

Tools Admin Senior Strategist, Balsam Brands

Transform your voice channel with AI

See how Sidekick Voice delivers instant answers, natural conversations, and seamless handoffs.