Intelligence you can hear.

When customers call, Gladly engages them in intelligent, intuitive, and natural conversations that eliminate the wait for resolutions.

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See Voice AI in action

Gladly’s voice AI guides customers through end-to-end conversations that sound human and take actions to resolve issues—so your team can focus on driving customer devotion.

The power of Gladly

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No more hold music

Gladly answers questions instantly, so customers spend less time waiting for the answers or actions they came looking for.

Smiling man with glasses and headset works at a computer in an office, conveying a friendly and professional customer service environment.

Intelligent and intuitive experiences

Gladly listens, adapts, and responds smoothly, handling interruptions and background noise without sounding like a robot.

Interface showing four user notifications. Three marked "Gladly resolved" and "Closed," updated 3 minutes ago. One shows "Gladly handed off."

True end-to-end call handling

From processing refunds to updating bookings, Gladly’s Voice AI turns conversations into completed tasks that give your customers confidence.

How Voice AI stands apart

Deliver voice support that feels natural, personal, and intelligent as it navigates the quickest path to the best outcome for your customers.

Feature
Voice AI
Other solutions

Natural conversations

Powered by CX AI to handle interruptions and filter noise

Robotic, rigid conversations

From questions to completed actions

Answers questions and takes actions that drive resolution

Basic FAQ responses

Seamless agent handoff

Transfers with full context

Disconnected experiences that ask customers to repeat themselves

Follow-up via SMS

Automatically sends updates and confirmations

No proactive follow-up

Built to evolve

Adapts to new voice tech

Static, hard to update

Additional features
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Guides & App Platform

Business users can train Gladly with Guides. App Platform makes it easy to connect systems without a heavy dev lift. And CX teams can manage Gladly after initial setup.

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Complete context

Gladly is the only customer experience AI built to fully understand your brand, business rules, and customers, so you can deliver radically efficient, radically personal conversations at scale.

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Answers

Power Gladly with accurate, on-brand knowledge that reflects your latest policies and promotions to deliver fast, consistent responses every time.

Trusted by the world’s most
customer-focused brands
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"Gladly isn’t just an omnichannel platform—it’s the gateway to all of our customer interactions. It seamlessly weaves together voice calls, emails, chats, SMS, and WhatsApp messages into a unified, continuous conversation with each customer. As magical as that may sound, the real secret sauce behind Gladly’s success is its exceptional support and product teams. They genuinely listen to their customers and work tirelessly to continually innovate and improve the platform."

Joe B.

Tools Admin Senior Strategist, Balsam Brands

Transform your voice channel with Gladly

Gladly delivers instant answers, natural conversations, actions that lead to resolutions, and, when necessary, seamless handoffs to your reps.