AI that drives revenue
Gladly combines deep customer knowledge with personalized recommendations to turn the right conversations into opportunities to drive revenue.
See it in action
Gladly taps into complete conversation history to provide intelligent, relevant recommendations for products and services that deepen customers’ connection to your brand while you drive revenue.
Turn customer service into a revenue channel
The power of Gladly
Product guidance
Convert with confidence
Gladly gives shoppers clear answers and thoughtful product guidance so they can make confident decisions without second-guessing.
Smart recommendations
Upsell in the moment
Gladly spots opportunities to recommend complementary products and upgrades in the flow of the conversation, to increase revenue without turning off customers.
Personalized shopping
1:1 experiences at scale
Deliver personalized shopping support to every site visitor, no matter how many are browsing. Gladly scales your best sales intelligence across channels.
Grow support without growing headcount
See how small teams use Gladly to understand the context, answer common questions, take action to resolve issues, and increase engagement as volume grows.
How Gladly stands apart
Deliver personalized shopping experiences that convert 3X faster than the competition, and scale effortlessly.
Conversation-driven sales. Tailored upsells and suggestions
Effortless setup. Pulls the latest product info from your website
Seamless handoff. Handoff to an agent with full context
Proactive engagement. Reaches out to hesitant shoppers proactively to reduce drop-off
Higher order value. Personalized recommendations boost revenue
Other solutions
Reactive and scripted conversations
Long, technical implementations
Disjointed handoffs, lost purchase signals
Slow, agent-dependent responses
Limited upsell capabilities
All of the above and beyond
Guides & App Platform
Business users can train Gladly with Guides. App Platform makes it easy to connect systems without a heavy dev lift. And CX teams can manage Gladly after initial setup.
Voice AI
When customers call, Gladly responds with zero handle time, no IVR maze, and no hold music—just natural conversations, complete with fast answers and actions from start to finish.
Complete context
Gladly is the only customer experience AI built to fully understand your brand, business rules, and customers, so you can deliver radically efficient, radically personal conversations at scale.
Trusted by the world’s most customer-focused brands
"Shopping assistant helps us connect with high-intent shoppers in the moment, guide them to the right products, and drive immediate revenue, all while laying the groundwork for long-term loyalty.”
Krystal Cortez
CX Senior Ops Manager, Tecovas
Turn conversations into sales
Gladly drives conversions, boosts order value, and delivers personalized experiences at scale.