AI shopping that drives revenue

Sidekick Sales combines intelligent guidance and personalized recommendations to turn every conversation into revenue.

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A bearded man in a cozy room holds a green mug while looking at a smartphone. Onscreen text bubbles show a conversation about finding a suitable backpack, with product images and recommendations. The scene conveys a warm, casual tone.

See Sidekick Sales in action

Sidekick Sales guides shoppers to the right products with intelligent recommendations, building confidence and driving purchases.

Benefits

A person wearing a yellow hooded jacket is shown on a product page for "The Parker" by Retale Outdoors, priced at $185. Colors available: yellow, black, white. A customer asks if it's waterproof, and a response confirms it is, highlighting its comfort and waterproof quality. Background is purple.

Convert with confidence

Sidekick Sales gives shoppers clear answers and thoughtful product guidance so they can make confident decisions without second-guessing.

Purple background with a photo of a green backpack labeled 'Ridgeway Commuter Pack' for $345. Below, a message from Colton mentions needing to organize cords. A description highlights pairing with the 'Timberline Tech Pouch,' priced at $75, with a photo of the pouch holding cables

Upsell in the flow of conversation

Sidekick spots opportunities to recommend complementary products and upgrades in the flow of conversation, increasing revenue without friction.

Chat interface showing a user asking for floral tops. An assistant suggests options, displaying images of two floral blouses on a purple background.

1:1 experiences at scale

Deliver personalized shopping support to every visitor, no matter how many are browsing. Sidekick scales your best sales associate across channels.

Why Sidekick Sales stands apart

Deliver personalized shopping experiences that convert 3X faster than the competition and scale effortlessly.

Feature
Sidekick Sales
Other solutions

Conversation-driven sales

Tailored upsells and suggestions

Reactive and scripted conversations

Effortless setup

Pulls the latest product info from your website

Long, technical implementations

Seamless handoffs

Handoff to an agent with full context

Disjointed handoffs, lost purchase signals

Proactive engagement

Reaches hesitant shoppers first to reduce drop-off

Slow, agent-dependent responses

Higher order value

Personalized recs boost revenue

Limited upsell capabilities

Additional platform features
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Guides, Journeys & App Platform

Configure once with Guides, optimize with Journeys, and extend Sidekick through the App Platform without engineering delays.

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Sidekick Voice

Extend the shopping assistant to voice channels for a seamless, personalized experience across every touchpoint.

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Customer AI

The intelligence layer powering Gladly, designed to understand and nurture customer relationships while driving efficient, personal conversations at scale.

Trusted by leading CX brands

Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
A person wearing a light blue shirt and jeans holds brown cowboy boots against a wooden wall. The scene has a rustic, casual feel.
Tecovas dark grey logo

"Sidekick Sales helps us connect with high-intent shoppers in the moment, guide them to the right products, and drive immediate revenue, all while laying the groundwork for long-term loyalty.”

Krystal Cortez

CX Senior Ops Manager, Tecovas

Turn every conversation into a sale

See how Sidekick Sales drives conversions, boosts order value, and delivers personalized experiences at scale.