Connect once. Use everywhere.

API and tools to get up and running in days.

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Trusted by the world’s most customer-focused brands

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Build integrations that scale

App Platform provides the APIs, SDKs, and developer tools you need to connect your systems to Gladly across every channel. Get up and running in days, not months, with minimal IT maintenance required.

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"We're fully integrated with Shopify and Loop, so my agents don't have to leave Gladly to do some pretty basic functions and lookups. For a lot of our inbounds, they're able to stay in Gladly and use that as the primary tool."

Key capabilities

Modern developer experience

Clean APIs, comprehensive documentation, sample apps, and testing environments. Build and maintain integrations without the typical complexity and ongoing dev burden.

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Build once, deploy everywhere

Your integrations automatically work across Gladly, Gladly Team, or your third-party helpdesk, across every channel—chat, voice, email, and more. No rebuilding. No channel-specific code required.

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Enable intelligent automation

Connect your order, loyalty, and customer systems so Gladly can access data and complete actions like bookings, exchanges, and more, end-to-end.

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Extend what’s possible with Gladly

Compare how the Gladly App Platform modernizes integration development compared to traditional, hard-coded approaches.

Feature
Other solutions

Unified APIs & SDKs

Build on Gladly’s secure, open APIs and SDKs to connect customer, order, or loyalty data.

Stitch together multiple APIs and systems manually.

Custom in-Gladly experiences

Surface external data or actions directly in the Gladly Team workspace.

Agents must switch tabs or use separate tools to find information.

Cross-channel continuity

Works across Gladly and any helpdesk, across all channels.

Integrations have to be rebuilt or reconfigured for each channel.

Performance & reliability

Logging and monitoring tools simplify maintenance and troubleshooting.

Limited visibility into integration health or errors.

Customizable UI

Build visual templates that enable Gladly to display data to customers in rich, interactive formats.

Static text responses, limited presentation options.

Developer enablement

Developer docs, sample apps, and testing environments speed up innovation.

Requires heavy dev lift and ongoing manual support.

Additional platform features
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Out-of-the-box integrations

Get Gladly resolving issues faster with out-of-the-box integrations to leading ecommerce and CX platforms. Connect instantly with Shopify, Magento, BigCommerce, Klaviyo, and more.

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From dev to production in days

Step-by-step documentation, AI-optimized docs for coding assistants, sample apps, and testing environments get your integrations live quickly, without sacrificing security or flexibility.

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Security and compliance with no extra lift

SOC 2-certified infrastructure, OAuth authentication, and enterprise-grade privacy controls. Build with confidence that your integrations meet compliance requirements out of the box.

Start building devotion

Deliver radically efficient, radically personal experiences at scale. See how the Gladly App Platform can transform your CX in days.