News

Gladly named to Constellation’s 2025 Digital Customer Service and Support ShortList™

Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!

Gladly earns recognition in G2’s 2025 Best Software Awards

Gladly earns recognition in G2’s 2025 Best Software Awards, ranking in the top 4% of all solutions in the Customer Service Products category.

Gladly just won "Disruptive Technology of the Year" and here's why it matters for CX leaders

Gladly was named Disruptive Technology of the Year at the 2025 CCW Awards. Learn how our AI is changing customer experience for good, without tradeoffs.

Gladly wins "Best Overall Customer Experience Solution Provider"

Gladly named "Best Overall Customer Experience Solution Provider" for bringing marketing-grade personalization to customer service.

Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025

Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.

Gladly AI: New integrations for seamless, powerful customer service

Gladly is proud to announce new and smarter integrations with Shopify, BigCommerce, and more

Six new Gladly capabilities that transform customer service

This new suite of products provides personalized resolutions, seamless integrations, and effortless support across every channel.

Improve CX with AI-powered voice support | Gladly Sidekick

Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!