Insights, tips, and guidelines to all things customer service.
5 minute read
Is your company using AI to cut customer service costs? Then you're doing it wrong.
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The importance of abandoned cart emails
The sinkhole that is the abandoned ecommerce shopping cart.
7 customer support knowledge base best practices
Live chat, SMS, Facebook Messenger—customers today have near-instant access to help from a company at their fingertips.
The three stages to developing a customer-centric culture
Brand loyalty is often the result of customer-centric cultures.
What is Customer Engagement?
In this article, you’ll find all the basic need-to-knows of successful customer engagement.
Customer service advisor job description tasks and skills
Keywords to focus on in a customer service advisor job description and how to unpack their significance.
