Customer Expectations

Keep a pulse on the ever-changing expectations and demands of your customers.

3 minute read

4 strategies for building a revenue-generating CX program

These profit-focused CX strategies from some of the world’s top brands lay the foundation for teams who want to boost revenue.

Learn from their personalization mistakes: 3 examples of brands misusing data

4 minute read

Bringing authenticity to digital retail experiences with Tecovas CRO Kim Heidt

4 minute read

The evolution of customer experience

6 minute read

Filter by Year

2025 Clear Filter

All Customer Expectations Blogs

Published on: September 24, 2025

Updated on: September 25, 2025

Phygital shopping: the future of retail customer experience

Discover how phygital shopping blends physical and digital retail to create seamless customer experiences that drive loyalty and revenue growth.

Published on: September 18, 2025

Updated on: September 18, 2025

What is shoppertainment and how it transforms modern retail

Defined as a revolutionary retail strategy combining shopping with entertainment through live streaming, interactive content, and social engagement.

Published on: June 17, 2025

Updated on: September 15, 2025

Pulled-forward spending is real–here’s how to avoid the post-spike slump

Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.

Family at airline service desk receiving boarding pass from agent

Published on: August 8, 2025

Updated on: August 14, 2025

AI in hospitality, changes in the hospitality industry

Find out how AI in hospitality is changing the industry and affecting guest experiences.

Published on: March 25, 2025

Updated on: August 5, 2025

AI is raising its CX voice

Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.