Black Friday customer service survival guide

Take a look at this Black Friday Customer Service Survival Guide for actionable tips on how to fortify your support center.

Using self-service solutions to make support more efficient

An exploration of how to provide a seamless customer experience that empowers customers and agents alike through the right self-service solution.

Top customer service trends in 2023 to watch out for

The trifecta of consumer research, desire for hands-on service, and demand for personalized experiences will drive customer service trends in 2023.

Prepare your customer service for the holidays in the summer

Summertime is the ideal season to prepare customer service for the holidays—especially for these key areas.

How to reduce customer service costs by optimizing support

Want to reduce your customer service costs without damaging your user experience?

8 pros and cons of outsourcing customer service

Debating outsourcing customer service for seasonal surges or 24/7 coverage? Before you pull the trigger, know the pros (and cons) of this CX decision.

Anticipatory service: How it shapes footwear brand KURU

For footwear brand KURU, anticipatory service—knowing their customer’s needs and delivering before they ask—is key to their success.

How Breeze Airways delivers ‘seriously nice’ customer service without voice

Learn how Breeze Airways delivers on “seriously nice” with SMS and social messaging.

How TUMI designs for world-class experiences

We talk with TUMI Creative Director Victor Sanz about what it means to understand the customer, what drives brand loyalty, and more.

How to unlock customer loyalty through natural conversation

Our latest ebook gives you the scoop on how to build customer loyalty through natural conversation that’s less like the DMV and more like the dinner table.

How Ulta Beauty’s guest-centered approach transforms the industry

Learn how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.

5 elements of the best customer experience

What do customer-obsessed, growth-focused brands do to ensure they’re providing the best customer experience?

The complete customer profile checklist for radically personal service

Are you collecting the right types of first-party data to take your customer service to the next level?