On Demand
Forward to 2026 — 3 AI trends that won't take you backwards
Cut through AI noise with trends that actually drive business results, not just busywork.
Watch our on-demand webinar
Stop chasing every AI trend. Watch Liz Miller (Constellation Research) and Austin Reece (Gladly) cut through the noise and share the 3 trends that will truly shape CX in 2026.
What you'll actually walk away with
Beyond the tool overload
Cut through the noise and focus on what actually drives business outcomes — not just shiny new features.
Real talk from industry insiders
Honest insights from leaders who’ve seen what works (and what fails) in real-world AI implementations.
Steps you can act on tomorrow
Leave with a clear sense of what to prioritize, what to stop, and how to avoid common AI pitfalls.
Featured speakers
Liz Miller
VP & Principal Analyst , Constellation Research
Austin Reece
Head of Product Marketing & Revenue Enablement , Gladly
Christian Eberle
Head of Solutions Consulting, Gladly
Cut through AI noise — focus your 2026 strategy
