Get everything you need to know about how you can deliver Radically Personal customer service.
6 minute read
Discover how AI in sentiment analysis is changing customer experience for the better.
5 minute read
8 minute read
5 reasons brands need to evolve from legacy CX systems
Gladly shares key insights on the urgent need to shift from legacy CX systems. Discover 5 compelling reasons to future-proof your customer experience.
5 steps to reduce the cost of customer service and still deliver quality CX
Explore 5 effective steps to streamline customer service costs without compromising quality. Learn key ways to reduce spend while keeping service levels high.
Brian Kershon’s journey to exceptional customer service at Zenni Optical with Gladly
Gladly CEO Joseph Ansanelli and Zenni Optical’s Brian Kershon delve into the exceptional white-glove customer experience that sets Zenni apart.
How to balance in-house vs. outsourced customer service teams
Striking the right balance between in-house and BPOs—like investing in agent training and blending AI and self-service—can result in boosted service quality.
Reducing customer service costs with AI
AI isn’t just an efficiency tool. It can also be a cost-saving method, freeing up agents from menial tasks, and more.
Can companies implement AI in-house? An expert weighs in
Build or buy: the classic decision many brands are facing around AI. An AI expert at Gladly weighs in.
Busting common AI misconceptions in ecommerce
Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.
3 customer experience ideas inspired by Taylor Swift
This pop sensation has a thing or two to teach brands about creating lifelong fans and delightful experiences.
Leveraging AI to optimize for the busy holiday season
As brands consider AI this holiday season, we've enlisted Excell Brown, Customer Experience Manager at Birdies, to help answer key questions.
Track these metrics to measure your customer experience
These customer experience metrics illuminate where brands are optimizing their customer journey — and where they may need to improve.
Impact of using ticket-based vs. customer-based CX platforms
If brands want to achieve better operational efficiency, boost employee satisfaction, and provide best-in-class customer experiences, there’s one clear winner.
The importance of empathy in an AI-driven world
In this Q&A, we discuss the importance of maintaining the human touch to deliver personalized customer experiences in a world powered by AI and automation.
Comparing Salesforce Service Cloud and Gladly
Get a side-by-side comparison of the key differences in features, functionality, and prices between Salesforce and Gladly.
Key AI terms for customer service
CX leaders should lean into these innovative concepts that are shaping modern support strategies.
