Impact of using ticket-based vs. customer-based CX platforms

If brands want to achieve better operational efficiency, boost employee satisfaction, and provide best-in-class customer experiences, there’s one clear winner.

How to make customers love you — a brand guide

The secret recipe all brands should follow: personalization in your CX, customer-centric profiles, and consistent measurement of customer satisfaction.

The importance of empathy in an AI-driven world

In this Q&A, we discuss the importance of maintaining the human touch to deliver personalized customer experiences in a world powered by AI and automation.

6 disadvantages of using ticket-based CX software

Discover the potential pitfalls of ticket-based CX software and why it may not be the best choice for your business in this comprehensive list.

Genesys and Gladly comparison

Explore features, pricing, and usability to determine which is the better fit for your business needs.

Improving customer lifetime value through customer service

Discover the crucial connection between customer service and customer lifetime value, including increased loyalty, repeat purchases, and higher profits.

Customer experience audit — free checklist

With this free checklist, support teams can take stock of their customer contact options and touchpoints, performance measurement, CX tech stack, and more.

Call volume — how to measure and manage it

Discover effective strategies to manage call volume with these expert tips, from optimizing non-voice channels to implementing self-service options.

Comparing Salesforce Service Cloud and Gladly

Get a side-by-side comparison of the key differences in features, functionality, and prices between Salesforce and Gladly.

Comparing Kustomer and Gladly customer service

Many ecommerce brands find themselves weighing these two comprehensive CX platforms. See the differences in features, functionality, and more.

How AI for Customer Support Agents Maximizes CX Efficiency

Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. Read more.

Silent Generation shopping habits

For this value-savvy group, transparency in product price and quality, a convenient shopping experience, and non-mobile browsing top the list of preferences.

Can companies implement AI in-house? An expert weighs in

Build or buy: the classic decision many brands are facing around AI. An AI expert at Gladly weighs in.