5 steps to reduce the cost of customer service and still deliver quality CX

Explore 5 effective steps to streamline customer service costs without compromising quality. Learn key ways to reduce spend while keeping service levels high.

5 reasons brands need to evolve from legacy CX systems

Gladly shares key insights on the urgent need to shift from legacy CX systems. Discover 5 compelling reasons to future-proof your customer experience.

Reducing customer service costs with AI

AI isn’t just an efficiency tool. It can also be a cost-saving method, freeing up agents from menial tasks, and more.

Can companies implement AI in-house? An expert weighs in

Build or buy: the classic decision many brands are facing around AI. An AI expert at Gladly weighs in.

Busting common AI misconceptions in ecommerce

Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.

3 customer experience ideas inspired by Taylor Swift

This pop sensation has a thing or two to teach brands about creating lifelong fans and delightful experiences.

Leveraging AI to optimize for the busy holiday season

As brands consider AI this holiday season, we've enlisted Excell Brown, Customer Experience Manager at Birdies, to help answer key questions.

Impact of using ticket-based vs. customer-based CX platforms

If brands want to achieve better operational efficiency, boost employee satisfaction, and provide best-in-class customer experiences, there’s one clear winner.

Comparing Salesforce Service Cloud and Gladly

Get a side-by-side comparison of the key differences in features, functionality, and prices between Salesforce and Gladly.

Key AI terms for customer service

CX leaders should lean into these innovative concepts that are shaping modern support strategies.

Key signs your customer service is ready for AI

Are your customer service team members and processes ready for AI? Discover key indicators to determine your preparedness for AI integration and success.

Comparing Kustomer and Gladly customer service

Many ecommerce brands find themselves weighing these two comprehensive CX platforms. See the differences in features, functionality, and more.

Key uses of AI to improve customer experience

Uncovering insights, automating menial tasks, and providing individualized recommendations are a few ways to use AI to improve customer experience.