Tracking and measuring success with AI in customer experience

Discover how leading brands like Rothy’s are measuring AI success in customer service beyond traditional metrics.

How modern CX platforms transform IT’s role

Discover how modern CX platforms help IT leaders drive innovation while maintaining security.

7 ways Gladly makes life easier for IT teams

IT leaders are cautious about selecting new CX solutions. Here’s why Gladly is a technology partner they can trust.

Have your cake and eat it too — experience personalized CX at scale with Answer Threads

Answer Threads is Gladly’s latest AI feature that generates customer interactions, freeing up live agents for more complex tasks.

The 5 customer service AI trends shaping 2025 — industry leaders weigh in

Discover how leading brands are strategically implementing customer service AI to transform CX.

Stop choosing between cost and quality — Gladly lets you have both

Gladly offers a solution to the customer service crisis, combining AI and live agents.

Gladly takes home 36 1st-place rankings in G2 Summer 2024 Reports

The results are in — Gladly has secured first-place rankings in 36 categories for Summer 2024! Read more.

AI vs. customer service agents — when human touch is a must-have

While AI is a useful tool, that doesn’t mean it will ever fully replace agents. Discover when to use AI vs agents in customer service.

How to easily forecast call volume for call centers

Learn how to use the standard call volume forecast calculation to optimize resource allocation in advance.

The road to AI — evolving and learning with industry leaders

CX experts from Victoria Beckham Beauty, Caraway Home, and Birdies share their experiences with AI.

Guide to using AI for better customer interactions

This overview of customer interactions will help CX teams know when it’s a great idea to deploy AI — and when human agents should take the lead.

7 proven strategies to improve customer satisfaction in travel & hospitality

Explore seven proven strategies leading travel and hospitality brands use to improve customer satisfaction.

Whitnee Hawthorne on the state of women in CX leadership roles

Gain insights from Whitnee Hawthorne as she shares her journey to CX leadership.