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7 proven strategies to improve customer satisfaction in travel & hospitality
Explore seven proven strategies leading travel and hospitality brands use to improve customer satisfaction.
How modern CX platforms transform IT’s role
Discover how modern CX platforms help IT leaders drive innovation while maintaining security.
Why a VP who swore he’d never use AI is using AI this holiday season
Learn why using AI in customer service isn’t about replacing human connection — it’s about optimizing resources to provide the best possible experience.
The 5 customer service AI trends shaping 2025 — industry leaders weigh in
Discover how leading brands are strategically implementing customer service AI to transform CX.
Tracking and measuring success with AI in customer experience
Discover how leading brands like Rothy’s are measuring AI success in customer service beyond traditional metrics.
Stop choosing between cost and quality — Gladly lets you have both
Gladly offers a solution to the customer service crisis, combining AI and live agents.
Have your cake and eat it too — experience personalized CX at scale with Answer Threads
Answer Threads is Gladly’s latest AI feature that generates customer interactions, freeing up live agents for more complex tasks.
7 ways Gladly makes life easier for IT teams
IT leaders are cautious about selecting new CX solutions. Here’s why Gladly is a technology partner they can trust.
Gladly takes home 36 1st-place rankings in G2 Summer 2024 Reports
The results are in — Gladly has secured first-place rankings in 36 categories for Summer 2024! Read more.
Leveraging AI in voice unlocks new benefits
Explore the benefits of using AI in voice and how this tool enhances efficiency, personalization, and customer satisfaction.
CX leadership lessons from Nancy Gurd of Caraway Home
Associate Director of CX at Caraway Home, Nancy Gurd, shares her career journey in support, plus her impressions on AI adoption in CX.
Leading with “wow moments” — a Q&A with Keira Warren
Keira Warren, VP of CX at Pet Circle, shares strategies for overcoming resistance to change, driving successful technology adoption, and more.
Whitnee Hawthorne on the state of women in CX leadership roles
Gain insights from Whitnee Hawthorne as she shares her journey to CX leadership.
Fostering leadership roles for women in CX — a Q&A with Mandi Geary
BSN Sports’ Mandi Geary delivers an inside look at how her leadership in the field of CX has impacted her peers and the industry at large.
