AI pricing that builds trust: the Gladly approach

Discover how Gladly's Resolutions + Assists pricing model creates compound value through customer trust and operational efficiency, not containment.

AI CX Strategy for Economic Uncertainty

Learn how customer-centric AI transforms CX strategy during economic uncertainty.

Best AI solutions for small businesses: beyond cost-cutting to customer loyalty

Discover how AI solutions can transform your small business beyond simple cost savings. Learn what drives long-term loyalty for sustainable growth.

7 innovative ways to increase guest satisfaction in hotels

Discover proven strategies to increase guest satisfaction in hotels.

Marketplace customer service: key strategies for 2025 and beyond

Master marketplace customer service strategies to scale your support operations.

The most meaningful customer service metrics

Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics.

Scaling customer service for better DTC customer experience

Your DTC brand is scaling fast. Find out if your tech stack is stacking up to the competition.

Win with natural language processing in CX

See how leading companies leverage AI to create intelligent, empathetic customer experiences that drive loyalty and proactively solve problems.

The 4 agent archetypes (and how Gladly gives you all of them)

Discover the four agent archetypes for AI-powered customer service and how Gladly's platform empowers each one.

Peak season success: the unique needs of marketplace CX

Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.

Customer privacy and security in the age of AI

Explore how to navigate the challenges of AI in customer service, addressing key questions around security and privacy.

AI in CX isn’t optional anymore—it’s survival

Economic uncertainty forces brands to rethink AI in CX. Learn how to use AI to boost loyalty and balance efficiency with empathy in customer service.

What is conversational AI?

See how conversational AI transforms CX with human-like interactions. With contextual and agentic AI, it delivers radically personal and efficient support.