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Gladly just won "Disruptive Technology of the Year" and here's why it matters for CX leaders
Gladly was named Disruptive Technology of the Year at the 2025 CCW Awards. Learn how our AI is changing customer experience for good, without tradeoffs.
Stop waiting for your helpdesk to ship great AI
Stuck in a helpdesk contract with horrible AI capabilities? Here's the secret to customer-centric automation, which you can deploy in weeks.
AI pricing that builds trust: the Gladly approach
Discover how Gladly's Resolutions + Assists pricing model creates compound value through customer trust and operational efficiency, not containment.
Reduce your customer churn rate
Small businesses lose customers yearly due to slow support. Learn how affordable AI cuts churn rates without breaking your budget.
3 Telecom retention strategies to turn failures into loyalty
Discover 3 telecom customer retention strategies to turn service failures into loyalty opportunities. Learn to reduce churn and cut costs with smarter CX.
Peak season success: the unique needs of marketplace CX
Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.
CX is dead—and that’s by design
Customer experience is suffering from outdated systems and impersonal AI. Prioritize conversational, agentic, and contextual AI now to drive long-term loyalty.
CX sentiment analysis: artificial intelligence meets emotional intelligence
CX in 2025: cost-saving, cash-driving
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
Win with natural language processing in CX
See how leading companies leverage AI to create intelligent, empathetic customer experiences that drive loyalty and proactively solve problems.
What is conversational AI?
See how conversational AI transforms CX with human-like interactions. With contextual and agentic AI, it delivers radically personal and efficient support.
Marketplace customer service: key strategies for 2025 and beyond
Master marketplace customer service strategies to scale your support operations.
Scaling customer service for better DTC customer experience
Your DTC brand is scaling fast. Find out if your tech stack is stacking up to the competition.
AI Sales Agents vs Widgets
Recommendation widgets wait for clicks. AI sales agents start conversations—boosting conversion, AOV, and ROI with dynamic, outcome-based pricing.
