How to leverage holiday self-service this season

The best way to get ahead of the holiday rush? Help your customers to help themselves–with self-service. Here’s how to implement it well before Black Friday.

AI-driven conversational commerce — adopt it and grow

AI-driven conversational commerce is revolutionizing online sales. Discover how it boosts conversions, personalizes experiences, and save costs.

Beyond chatbots: Why retail-specific AI drives revenue

Discover why generic chatbots fail in retail and how a purpose-built AI sales agent can convert visitors, increase order value, and scale personalization.

How to increase ecommerce revenue with a contact center

To increase ecommerce revenue, look no further than your own contact center. Use these 3 strategies from Gladly to unlock their earning potential.

Best Shopify apps for ecommerce growth in 2025

Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for

Common pet peeves with customer service platforms

These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.

3 long-term strategies to grow Shopify revenue in 2025

Don’t overlook the impact of marketplace cleanliness, organized sales channels, and powerful customer loyalty.

eCommerce Customer Service Guide

eCommerce businesses have the luxury of functioning like standard retail companies, but without the significant overhead of managing a storefront.

Unlock the power of true AI voice

We're in a revolution of AI voice, from IVR mazes to intelligent, conversational solutions that truly understand customer needs.

How automation and customer experience go hand in hand

Automation unleashes internal efficiency by handling spikes in volume, keeping tasks on track, and more.

Customer service insights from Gladly Connect Live 2022

See key customer service insights from Gladly Connect 2022.

Elevate commerce experiences with AI

AI is transforming commerce. These conversational platforms offer personalized experiences, efficient service, and intuitive shopping.

Ecommerce Customer Service Best Practices

These ecommerce best practices will set your service heroes up for success.