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Tips, tricks, and best practices to elevate your ecommerce customer service.
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Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.
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Gladly certified as Shopify Plus partner
Our partnership with Shopify furthers our mission of empowering brands to deliver radically personal customer experiences at scale
Shopify Plus basic training
If are looking for ways to reinvigorate your business, one of the most important steps you should be considering is providing Shopify Plus basic training.
10 holiday tips and tricks to optimize your help center
Brands must look at all facets of their online business and ensure they are optimized for growth
Ecommerce growth strategies from top experts
Scaling is at the forefront of the mind of every ecommerce entrepreneur. Online retail is the way of the future.
Connecting Shopify to an Etsy shop
Whether online only or in a brick-and-mortar business, expanding your company to multiple platforms will always come with a fair share of challenges.
Best Shopify apps and integrations
Shopify is a comprehensive ecommerce platform designed to support businesses of all sizes, at every stage of their development.
Migrating from WooCommerce to Shopify
As your ecommerce business grows and expands, you will likely need to update and reconsider your store platform of choice.
Shopify vs. Etsy: Finding the right fit for fast-growing ecommerce
In this guide for growing ecommerce brands, Gladly compares Shopify vs. Etsy in price, features and scalability.
Keeping up with your customers in today’s retail environment
Great customer support is essential to building brand loyalty and driving continued growth. We’ve put together a couple of tips to. and the competition.
How Ulta Beauty’s guest-centered approach transforms the industry
Learn how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.
The case for AI in B2B commerce
Discover how AI is revolutionizing B2B commerce, enhancing customer journeys, and boosting sales through personalized experiences for buying committees.
The customer value chain, explained
The customer value chain, a concept that encompasses all company activities that deliver value to a customer, is key to holistic business health.
5 Retail & Ecommerce Customer Experience Trends to Watch
Some brands set trends while others simply follow them.
Retail Customer Service Guide
Defining a Great Retail Customer Experience