How to make holiday shopping more human

Discover how human, personalized customer support – especially when things don’t go as expected – can turn holiday shoppers into loyal, returning customers.

How to Use AI in Ecommerce This Holiday Season  

Discover the best ways AI can help retailers maintain customer satisfaction, reduce costs, and unlock revenue during this make-or-break time.

Five ways to prevent your shoppers from having a spooky experience

Consider these important dos and don’ts for your brand’s customer service team – so your shoppers can leave feeling treated, rather than tricked.

How Chubbies is building a community of advocates & lifelong customers

The power of building community amongst your customer base.

How Crate & Barrel drives revenue with a modern contact center

What happens when you, and the rest of the world, are forced to shut the doors to all your retail stores with a day’s notice?

How KURU Footwear drives sales while reducing contact volume

When orders are on the rise, you simply can’t afford to let your customer support fall behind.

Gladly certified as Shopify Plus partner

Our partnership with Shopify furthers our mission of empowering brands to deliver radically personal customer experiences at scale