Forward to 2026: 3 AI trends that won't take you backwards
Step-by-step instructions you can put into action today to deliver a better customer service experience.
4 minute read
The trick is to prioritize fairly and address the enquiries accordingly.
7 minute read
11 top tips for training your customer service agents
When tickets and customers are handled with precision, operations are smoother and customers are happier.
Five ways to get personal with direct-to-consumer customer service
Your website is more than just a place to sell your products; it’s also the best opportunity you have to show your customers who you are as a brand.
5 things getting in the way of your customer experience
Five common issues that may be holding your service team back from providing a great customer experience —and the steps your brand can take to fix them.
How to make holiday shopping more human
Discover how human, personalized customer support – especially when things don’t go as expected – can turn holiday shoppers into loyal, returning customers.
