Forward to 2026: 3 AI trends that won't take you backwards
Step-by-step instructions you can put into action today to deliver a better customer service experience.
4 minute read
The trick is to prioritize fairly and address the enquiries accordingly.
7 minute read
6 new year’s resolutions for a radically personal 2022
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
How To upgrade your customer experience in the new year
Learn how to upgrade your customer experience by creating and maintaining a customer-centric culture to build a successful brand and business.
How to tell if your CX system is a frenemy
If your CX system was a person, would it be a frenemy? Here are 8 warning signs that it might be time to re-evaluate your relationship with them…er, it.
The holiday in progress
The continued analysis of holiday performance is essential. Here’s how to use the RFM Method for holiday customer segmentation.
