Stop choosing between speed and soul—Why your helpdesk needs Sidekick

Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.

The 5 principles behind Gladly Customer AI intelligence layer

Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.

The next version of Sidekick, 6 powerful AI capabilities that take Customer AI even further

Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.

Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025

Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.

Got Sidekick Questions? We’ve Got Sidekick Answers — and Actions

Meet Sidekick Answers and Sidekick Actions, capabilities on Gladly's AI engine that resolve common and complex questions for seamless support.

Improve CX with AI-powered voice support | Gladly Sidekick

Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!

Gladly AI: New integrations for seamless, powerful customer service

Gladly is proud to announce new and smarter integrations with Shopify, BigCommerce, and more

Gladly earns recognition in G2’s 2025 Best Software Awards

Gladly earns recognition in G2’s 2025 Best Software Awards, ranking in the top 4% of all solutions in the Customer Service Products category.

Gladly named to Constellation’s 2025 Digital Customer Service and Support ShortList™

Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!