Consumer durables & CPG

AI that drives loyalty at every touchpoint

From discovery to post-purchase, deliver instant AI support that strengthens trust and turns buyers into repeat customers.

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Trusted by the world’s most customer-focused brands

Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
Shoppers expect instant, effortless support from product discovery to post-purchase care. But disconnected systems slow responses and break consistency, making it hard to deliver the experiences that build loyalty.

Product questions and warranty issues often fall between systems

Long response times lead to unnecessary returns and frustration

Volume surges during launches or recalls overwhelm teams

AI powers every moment, from guided shopping to post-purchase care. It resolves instantly when it can and loops in a human with context and next-step guidance when it can't.

AI-guided shopping and recommendations help customers find the right products and drive conversion.

AI troubleshooting that resolves issues instantly and reduces returns.

End-to-end AI resolutions that handle tasks like processing returns or scheduling repairs automatically.

Smart handoffs that bring in the right expert with full context when needed.

Key features and benefits

From guided shopping to real resolutions, get AI that sells smarter, supports faster, and adapts with every product and customer.

Seamless conversations

Unify ecommerce, warranty, and logistics into one customer timeline so AI understands history, intent, and context. Every interaction, from pre-purchase to care, feels personal, seamless, and on-brand.

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Intelligence that drives loyalty

AI understands every shopper's journey, including their purchases, warranties, preferences, and brand tone, to personalize recommendations, anticipate needs, and build lasting trust.

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Customer profile of Julie Chang includes contact info, order history, and details. Shows four orders, relationships, and conversation history.

Connected systems for real resolution

AI acts across ecommerce, warranty, and logistics tools to deliver real outcomes, from processing returns to scheduling repairs, automatically and accurately.

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AI you control. A brand they can trust.

CX teams configure, train, and refine AI without IT blockers. This keeps it current with new products, promotions, and brand standards, ensuring adaptable, compliant AI that reflects your voice and values in every conversation.

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Rothy's dark grey logo

“We leverage AI to take the burden off our agents and their workloads. Sidekick allows our agents to focus on more complex, nuanced conversations or those that have more selling opportunities such as fit, sizing, and style and really connect with customers.”

Lauren Inman-Semerau

Former Head of Customer Experience, Rothy's

See how leading brands build
loyalty after the sale
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Consumer durables and CPG solution use cases

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Simplify troubleshooting and repairs

Help customers handle setup and repair questions quickly with clear, step-by-step guidance.

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Connect systems, resolve end-to-end

Link logistics, warranty, and service platforms so agents and AI can process replacements or repairs without handoffs.

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Protect brand reputation through faster service

Provide accurate help during critical moments when customers are most frustrated and most likely to share their experience.

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Reduce unnecessary returns and warranty claims

Help customers resolve simple issues before they escalate, lowering costs and improving satisfaction.

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Handle peaks without hiring surges

Manage seasonal launches, promotions, or recalls efficiently with automation that scales as demand spikes.

Take your CPG and durables service further with AI

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Faster resolutions

Customers get quick, accurate answers for setup and support.

90%

reduction in average handling time

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Lower costs

Brands save money by resolving issues before returns.

50%

fewer unnecessary warranty claims

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Stronger customer loyalty

Satisfied owners become repeat buyers and brand advocates.

30%

increase in repeat purchase intent

The CX platform built for lasting brand loyalty

Give your team the tools to deliver fast, personal support from purchase to product replacement. With full context and automation, every conversation builds trust and retention.

Deliver support that strengthens every customer relationship

See how consumer brands use AI and human service together to reduce returns, improve satisfaction, and create lifelong advocates.