Measure efficiency. Prove value.

Gladly gives you a clear view into performance across teams, channels, and conversations, so you can optimize operations and measure the customer relationships that drive lasting business value.

Get a demo
Dashboard overview from Gladly software on a light green background. It features bar graphs, pie charts, and line charts detailing customer service metrics and conversation statistics.

See Insights in action

Insights brings together live data, reports, and flexible tools in one place so you can optimize operations, coach teams, and track customer outcomes that turn efficient service into lasting devotion.

The power of Gladly

Gladly customer service interface showing a conversation with Kara Miller. Features recent calls, emails, and customer details, creating an organized, responsive tone.

All your data. All in one place.

Because Gladly is built around the customer, your dashboards connect metrics across voice, email, chat, SMS, and messaging into one unified view. See performance by channel, by team, or by customer journey, with insights that reveal patterns ticket-based systems simply can't surface.

A screenshot of the Gladly interface showing a list of working agents. Each agent's name is followed by active call durations. The design is clean and organized.

Coach smarter. Improve faster.

Track team member performance and customer trends to uncover coaching opportunities, identify recurring issues, and continuously improve both AI and human experiences.

Manager dashboard showing graphs: "Inbound Volume" and "Service Levels by Region," with bar charts for "Channel Mix" and "Tasks," plus call stats.

Do reporting your way

Build reports and dashboards that work for your operations so teams can turn insights into meaningful business impact.

How Gladly stands apart

Real-time insights give CX teams the visibility and flexibility to drive continuous improvement and connect operational efficiency to the customer outcomes that build lasting value for your business.

Feature
Other solutions

Omnichannel visibility

Unified view across all channels

Siloed data by channel

Curated CX reports

Prebuilt KPIs and dashboards

Manual setup, limited templates

Data & reporting flexibility

BI, API, and webhook integration

Manual exports, rigid reports, hard to customize

Team performance tracking

Team member and conversation metrics

Limited and hard to access

CX business impact

Connect CX metrics to revenue, retention, and customer lifetime value

Limited to operational metrics only

Additional features
Purple user icon

Customer Profile

Know your customers completely, with rich profiles and history that help team members personalize every response and resolve issues faster.

Purple squares icon

Conversation Timeline

Give team members complete context at a glance with a history of every conversation across all channels in a single thread.

Knowledge base purple icon

CSAT reporting

Real-time CSAT helps teams see what's working, identify areas for improvement, and drive the continuous improvement to elevate customer experiences.

Trusted by the world’s most customer-focused brands

Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
“The customer-centric model makes it easy to see the entire history and context. Reports let us track KPIs and trends we can share with business partners.”
G2 logo

Katheryn J.

Communications and Training Specialist

Turn insights into devotion

Gladly gives your teams the visibility and tools to make smarter decisions, coach team members more effectively, and prove how great CX drives lasting business value.