Turn data into real-time insights

See performance across teams, channels, and conversations with insights that help you work smarter and grow faster.

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Dashboard overview from Gladly software on a light green background. It features bar graphs, pie charts, and line charts detailing customer service metrics and conversation statistics.

See Insights in action

Insights unites live data, reports, and flexible tools so you can optimize operations, coach teams, and improve CX in one place.

Benefits

Gladly customer service interface showing a conversation with Kara Miller. Features recent calls, emails, and customer details, creating an organized, responsive tone.

See all your data in one place

Get visibility into every channel and team with real-time dashboards that unify metrics across voice, email, chat, SMS, and messaging. No spreadsheets required.

A screenshot of the Gladly interface showing a list of working agents. Each agent's name is followed by active call durations. The design is clean and organized.

Coach smarter, improve faster

Track agent performance and customer trends to uncover coaching opportunities, identify recurring issues, and optimize both self-service and team workflows.

Manager dashboard showing graphs: "Inbound Volume" and "Service Levels by Region," with bar charts for "Channel Mix" and "Tasks," plus call stats.

Customize reporting your way

Build reports and dashboards the way you want, so teams can turn insights into meaningful business impact.

Why Gladly stands apart

Real-time insights give CX teams visibility and flexibility legacy tools can't match, so you can act faster and smarter.

Feature
Legacy CRMs

Omnichannel visibility

Unified view across all channels

Siloed data by channel

Curated CX reports

Prebuilt KPIs and dashboards

Manual setup, limited templates

Data & reporting flexibility

BI, API, and webhook integration

Manual exports, rigid reports, hard to customize

Team performance tracking

Agent + conversation metrics

Limited and hard to access

Additional platform features
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Customer Profile

Unify every customer’s history, preferences, and relationships in one view for faster, more personal service.

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Conversation Timeline

See every conversation across channels in one lifelong thread to give agents context at a glance.

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CSAT reporting

Real-time CSAT helps teams see what's working, identify improvements, and elevate customer experience.

Trusted by the world’s most customer-focused brands

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“The customer-centric model makes it easy to see the entire history and context. Reports let us track KPIs and trends we can share with business partners.”
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Katheryn J.

Communications and Training Specialist

Turn insights into impact

Give your team the visibility and tools to make smarter decisions, coach effectively, and deliver better CX every day.