AI you can trust with your customer data

Enterprise-grade protection and transparency, built into every layer of Gladly.

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Trusted by the world’s most
customer-focused brands
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A man in a blue shirt sits on a sofa, focusing intently on a paper in hand. Nearby is a laptop and notebooks. The setting is a cozy room with a bookshelf.

We never compromise on security

Gladly is designed with privacy, security, and operational integrity at its core. Every response and data exchange is protected through layered controls, real-time monitoring, and compliance standards.

The power of Gladly

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QA checks

Verified accuracy & quality control

Every AI response goes through automated checks, policy enforcement, human audits, and traceable logs to ensure accuracy and compliance.

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Compliance

Enterprise-grade protection & compliance

Gladly meets security requirements for InfoSec teams, including SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA, annual penetration testing, and data encryption at rest and in transit.

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Controls

Full visibility and operational control

Gladly gives you versioning, audit logs, model routing transparency, telemetry, and rollback controls for full observability across your environment.

How Gladly stands apart

A side-by-side look at security and compliance

Feature
Other solutions

End-to-end auditability

Detailed logs, explainability, and version control

Limited or opaque audit trails

Deflects to agents, text, Executes actions (exchanges, bookings, cancellations, etc.), text, and real-time resolution

No cross-tenant data sharing; no model training on your data

Data may be used for model training or aggregated analysis

Compliance leadership

SOC 2 Type II, PCI DSS, HIPAA (BAA), GDPR, CCPA

Varies; often incomplete for regulated sectors

Real-time quality oversight

Automated checks & policy logic & human QA

Limited guardrails or accuracy controls

High availability & uptime

99.9% uptime with redundant architecture and auto-failover

Inconsistent uptime and visibility

Additional security features
Knowledge base purple icon

Multi-layer quality assurance

Gladly provides automated detection, policy intelligence, and human oversight to maintain accuracy and reduce risk.

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Secure data foundation

AES-256 encryption, TLS 1.2, annual pen tests, and strong data isolation provide safeguards for customer data.

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Transparent operations

Model routing, telemetry, versioning, and rollback controls create visibility and control across your environment.

Learn more about Gladly’s approach to customer data security

Built for enterprises that need security, compliance, and reliability without slowing down the progress toward delivering exceptional customer experiences.