AI you can trust with your customer data

Enterprise-grade protection and transparency, built into every layer of Gladly.

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Trusted by the world’s most customer-focused brands

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How we approach security

Gladly is designed with privacy, security, and operational integrity at its core. Every response and data exchange is protected through layered controls, real-time monitoring, and compliance standards.

Benefits

Young woman with a laptop sits on the floor, focused on taking notes in an open book. Nearby, a sofa, pillows, and headphones create a cozy, calm atmosphere.

QA checks

Verified accuracy & quality control

Every AI response goes through automated checks, policy enforcement, human audits, and traceable logs to ensure accuracy and compliance.

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Compliance

Enterprise-grade protection & compliance

Gladly meets security requirements for InfoSec teams. This includes SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA, annual penetration tests, and data encryption at rest and in transit.

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Controls

Full visibility and operational control

Versioning, audit logs, model routing transparency, telemetry, and rollback controls. Full observability across your environment.

How Gladly compares

A side-by-side look at security and compliance

Feature
Legacy CRMs

End-to-end auditability

Detailed logs, explainability, version control

Limited or opaque audit trails

Deflects to agents, text, Executes actions (exchanges, bookings, cancellations, etc.), text, Real-time resolution

No cross-tenant data sharing; no model training on your data

Data may be used for model training or aggregated analysis

Compliance leadership

SOC2 Type II, PCI DSS, HIPAA (BAA), GDPR, CCPA

Varies; often incomplete for regulated sectors

Real-time quality oversight

Automated checks + policy logic + human QA

Limited guardrails or accuracy controls

High availability & uptime

99.9% uptime with redundant architecture and auto-failover

Inconsistent uptime and visibility

Additional platform features
Knowledge base purple icon

Multi-layer quality assurance

Automated detection, policy intelligence, and human oversight maintain accuracy and lower risk.

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Secure data foundation

AES-256 encryption, TLS 1.2, annual pen tests, and strong data isolation safeguard customer data.

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Transparent operations

Model routing, telemetry, versioning, and rollback controls create visibility and control across your environment.

Learn more about customer data security at Gladly

Built for enterprises that need security, compliance, and reliability without slowing innovation.