Make every customer feel known

Recognize customers the moment they reach out with a complete profile of their history, preferences, and relationships.

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A computer screen displays a customer service chat interface. The chat is about a flight reservation upgrade. An inset shows airplane seats. The design is clean and modern.

See Customer Profile in action

See every customer’s history, preferences, and relationships in one place the moment they reach out.

Benefits

Smiling man wearing a headset and holding a pen, engaged in a video call at a desk. The setting is modern and bright, conveying a professional tone.

Deliver faster, more personal service

See customer history, preferences, loyalty status, and relationships in a single, easy-to-access profile, no digging required.

A woman with earbuds smiles while holding her phone outdoors. Text bubble: "Looking for a flight to Paris for sister's birthday." Customer status: Gold.

Skip the questions, start solving

Agents can recognize customers in seconds with a unified source of truth, making every conversation more personal and efficient.

A digital workflow diagram shows arrows labeled "Bookings," "CRM," "Ground Team," and "Gate" directing information to a computer screen displaying a dashboard with reservation details and communication channels. The tone is efficient and organized.

Customize profiles for your business

Pull in data unique to your brand through flexible integrations, so agents have everything they need in one profile.

Why Customer Profile stands apart

Gives teams a single source of truth for every customer, enabling personalized service, faster resolutions, and stronger loyalty.

Feature
Customer Profile
Legacy CRMs

Instant recognition

Identify customers in seconds

Manual lookups, slow

Rich customer details

LTV, orders, loyalty, relationships

Limited fields

Real-time updates

Profiles update automatically

Stale data, manual updates

Personalized service

Context upfront for tailored conversations

Scripted, guesswork

Faster resolutions

Full view speeds response

Repetition slows every conversation

Additional platform features
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Conversation Timeline

See every conversation across all channels in one lifelong thread to give agents context at a glance.

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Answers

Use one knowledge base to publish Answers across channels and languages, streamlining FAQs and agent responses.

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Insights

Understand team performance and trends with real-time and historical insights to improve service quality at scale.

Trusted by the world’s most customer-focused brands

Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
A diverse group of eight young adults stands closely together in a dry grass field, smiling under a clear blue sky, conveying a sense of friendship and unity.
PACSUN grey logo

“We can see everything we need to know about a customer the moment they reach out. It’s made our service feel more human and personal.”

Pablo Sanchez

Sr. Manager of Customer Service, PacSun

Deliver personal service at scale

Give every team member the context they need to treat customers like people, not tickets.