Skip the catch up and start resolving

A complete view of every customer—their history, preferences, and relationship—so your team can resolve issues faster and build the loyalty that keeps customers coming back.

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See it in action

At the heart of Gladly’s ability to put customers at the center of every experience is a unified customer profile. By giving team members instant access to customer context, you can resolve conversations faster AND build the loyalty that drives lasting business value.

The power of Gladly

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Personal service that builds lasting value

See customer history, preferences, loyalty status, and relationships in a single, easy-to-access profile, with no digging across systems required.

A woman with earbuds smiles while holding her phone outdoors. Text bubble: "Looking for a flight to Paris for sister's birthday." Customer status: Gold.

Start solving immediately

Team members can recognize customers and their context in seconds with a unified source of truth that puts every conversation on the most direct path to the best outcome.

A digital workflow diagram shows arrows labeled "Bookings," "CRM," "Ground Team," and "Gate" directing information to a computer screen displaying a dashboard with reservation details and communication channels. The tone is efficient and organized.

Customize profiles for your business needs

Pull in data that is unique to your brand and business strategy through flexible integrations to give team members everything they need in one profile.

How customer profiles drive devotion

Customer profiles provide teams with a single source of truth for each customer, helping them drive devotion through more personalized service and faster resolution times.

Feature
Other solutions

Instant recognition

Identify customers in seconds

Searching for tickets and asking customers to repeat info

Rich customer details

LTV, orders, loyalty, relationships

Limited fields

Real-time updates

Profiles update automatically

Data that goes stale between updates

Personalized service

Context upfront for tailored conversations

Limited context creates generic interactions

Faster resolutions

Complete customer view accelerates resolution

Fragmented data slows conversations

Additional features
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Conversation Timeline

Give team members complete context at a glance with a history of every conversation across all channels in a single thread.

Knowledge base purple icon

Answers

Publish answers from one knowledge base across channels and languages to keep experiences consistent and efficient.

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Insights

Evaluate performance across team members, channels, and conversations with historic and real-time insights.

Trusted by the world’s most customer-focused brands

Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
A diverse group of eight young adults stands closely together in a dry grass field, smiling under a clear blue sky, conveying a sense of friendship and unity.
PACSUN grey logo

“We can see everything we need to know about a customer the moment they reach out. It’s made our service feel more human and personal.”

Pablo Sanchez

Sr. Manager of Customer Service, PacSun

Deliver personal service at scale

Gladly gives every team member the context they need to treat customers like people, not tickets—delivering efficient resolutions that build lasting customer value.