A single customer timeline across every channel

Unify every conversation across channels in one lifelong timeline for faster, more personal service.

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A computer screen displays a chat between a customer, Julie Chang, and a service agent, Michelle. The chat discusses upgrading a flight seat for a wedding anniversary. Julie expresses excitement, and a green voice waveform is visible. The interface shows flight details and previous trips, reflecting a customer service system. Emotions conveyed are informative and positive.

Watch how it works

See every message, order, note, and activity in one continuous timeline. With full context in one view, agents can act faster and collaborate effortlessly.

Benefits

Chat interface on a purple background. Top shows an audio message, the middle contains a shipment tracking SMS, and the bottom is a thankful text response.

Resolve issues faster

Every cross-channel conversation lives in one continuous timeline, giving agents full context without switching between systems.

Elderly man smiling while using a tablet indoors. A small overlay shows website navigation: viewed shipping policy and expedited shipping.

Get the full picture instantly

See customers’ browsing behavior, sentiment, and recent activity, giving agents a head start on every conversation.

A woman wearing a headset works at a computer. A task notification overlay shows a dress exchange request, with a completed update. The tone is efficient and focused.

Keep everyone aligned on one timeline

A shared timeline keeps support, sales, and operations aligned, reducing back-and-forth and speeding up resolutions.

Why Conversation Timeline stands apart

Context stays with the customer, not the channel, so teams can deliver seamless, personalized service and work smarter together.

Feature
Conversation Timeline
Legacy CRMs

Single lifelong conversation thread

Fragmented tickets

Unified history across all channels

Siloed by channel

Customer activity & feedback at a glance

Buried in separate tabs

Shared visibility across teams

Hard to collaborate

Faster resolution with full context

Slower, repetitive questions

Additional platform features
Knowledge base purple icon

Answers

Use one knowledge base to publish Answers across channels and languages, streamlining FAQs and agent responses.

Purple payments icon

Payments

Drive more sales by accepting payments directly in messaging channels, keeping customers where they are.

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Insights

Understand team performance across agents, channels, and conversations with historic and real-time insights.

Trusted by the world’s most customer-focused brands

Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
Native Shoes
Native Shoes dark grey logo

“Having every communication with a customer streamlined into one window has been extremely beneficial for the team and made our workflows so much easier.”

Rebecca Boxall

VP Marketing, Channels & Customer Experience, Native Shoes

Give your team the full story, every time.

Empower agents with the context they need to personalize service, resolve issues faster, and make customers feel known.