Never lose the thread across every channel

Unify every conversation across channels into a single, lifelong thread.
Delivering faster resolutions today and building customer relationships that drive lasting value.

Get a demo
A computer screen displays a chat between a customer, Julie Chang, and a service agent, Michelle. The chat discusses upgrading a flight seat for a wedding anniversary. Julie expresses excitement, and a green voice waveform is visible. The interface shows flight details and previous trips, reflecting a customer service system. Emotions conveyed are informative and positive.

See it in action

See every message, order, note, conversation, and activity for a customer in a single continuous timeline. By bringing the full context into one view, Gladly helps team members respond faster and collaborate effortlessly.

The power of Gladly

Chat interface on a purple background. Top shows an audio message, the middle contains a shipment tracking SMS, and the bottom is a thankful text response.

Resolve issues faster

Every cross-channel conversation lives on a single continuous timeline, giving team members the full context without hunting for previous conversations.

Elderly man smiling while using a tablet indoors. A small overlay shows website navigation: viewed shipping policy and expedited shipping.

Get the full picture instantly

A view of a customer’s browsing behavior, sentiment, and recent activity gives team members the context they need to improve experiences and deepen relationships.

A woman wearing a headset works at a computer. A task notification overlay shows a dress exchange request, with a completed update. The tone is efficient and focused.

One timeline to align your teams

A shared timeline keeps support, sales, and operations aligned, reduces back-and-forth, and speeds up resolutions.

How the conversation timeline drives devotion

Gladly ensures that context follows the customer across channels, so teams can work more effectively together to deliver seamless, personalized experiences.

Feature
Other solutions

Single lifelong conversation thread

Fragmented tickets

Unified history across all channels

Siloed by channel

Customer activity and feedback at a glance

Buried in separate tabs

Shared visibility across teams

Hard to collaborate

Faster resolution with full context

Slower, repetitive questions

Additional features
Knowledge base purple icon

Answers

Publish answers from a single source across channels and languages to keep experiences consistent and efficient.

Purple payments icon

Payments

Drive more sales by accepting payments directly in messaging channels to keep customers where they are.

Purple insights icon

Insights

Evaluate team performance across agents, channels, and conversations with historic and real-time insights.

Trusted by the world’s most customer-focused brands

Lovesac dark grey logobombas dark grey logoLensDirect dark grey logoThe Blk Tux dark grey logoZenni dark grey logoThe Farmer's Dog dark grey logoOllie dark grey logoTUMI dark grey logoRothy's dark grey logoTecovas dark grey logoUlta dark grey logoUGG dark grey logoSuper dark grey logoAllbirds dark grey logoBARK dark grey logoBreeze Airways grey logoConde Naste dark grey logoCrate & Barrel dark grey logoEddie Bauer dark grey logoFTD dark grey logoHOKA dark grey logoMary Ruth's dark grey logoNordstrom dark grey logo
Native Shoes
Native Shoes dark grey logo

“Having every communication with a customer streamlined into one window has been extremely beneficial for the team and made our workflows so much easier.”

Rebecca Boxall

VP Marketing, Channels & Customer Experience, Native Shoes

Give your team the full story, every time

Empower your team with the context they need to resolve issues faster AND build the lasting customer relationships that drive customer devotion.