Customer stories
Discover how Gladly has helped brands of all sizes and types boost productivity, reduce costs, grow their business, and deliver radically personal service to customers.
Featured customer
Breeze Airways transforms guest care with digital-first strategy
Testimonials from people behind the brands
68% AI resolution. Seven weeks.
Read how The Black Tux used AI to take on more volume.
Real stories. Real results.
How WeNatal scaled concierge CX without losing the human touch
4.9 CSAT
How ProClip USA cut response times from 13 hours to under one
<1 hr average response time
The Black Tux + Gladly
68% AI resolution
Ollie cut churn and maximized efficiency
60% overall AI resolution rate
How MaryRuth's simplified support and scaled their brand
4 week implementation
From legacy to leading edge — Condé Nast's CX evolution
35x growth in agent capacity