Customer success stories

Discover how Gladly has helped brands of all sizes and types boost productivity, reduce costs, grow their business, and deliver radically personal service to customers.

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Featured customer

The Black Tux + Gladly

Testimonials from people behind the brands

A collection of colorful slip-on shoes arranged diagonally on a light background. Patterns include herringbone and paisley, evoking a stylish and modern feel.

Rothy's masters AI and human service | Video testimonial

See how Rothy's uses Gladly to handle routine questions while allowing agents to focus on complex customer needs, maintaining efficiency year-round.

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Four athletes stand under a blue sky, smiling in sports uniforms for softball and baseball. They convey teamwork and enthusiasm.

BSN Sports: More time for meaningful service | Video testimonial

See how BSN Sports streamlined customer service with Gladly, saving hours on routing and enabling their team to focus on high-value customer conversations.

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Breeze Airways: Beyond ticketing with Gladly | Video testimonial

Watch how Breeze Airways transformed guest service with Gladly, creating lifelong conversations that enable personalized, proactive solutions.

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A person in a yellow jacket and cap organizes ropes on a boat deck against a backdrop of calm ocean and distant islands, conveying a sense of adventure.

KÜHL turns service agents into product experts with Gladly

Learn how KÜHL uses Gladly to automate routine tasks while empowering agents to create meaningful product conversations and build lasting relationships.

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Contemporary living room with a curved beige sofa, wooden coffee table, and decorative items. Warm tones, relaxed atmosphere, fireplace, large window.

How Crate & Barrel elevated service with Gladly | Video testimonial

See the impact firsthand — watch the Crate & Barrel story below

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68% AI resolution. Seven weeks.

Read how The Black Tux used AI to take on more volume.

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Grow support without growing headcount

See how small teams use Gladly and AI to resolve common questions, keep context in one place, and stay personal as volume grows.

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Real stories. Real results.

A couple holding hands smiles joyfully, dressed in formal attire. The elegant room has pink walls, a large ornate mirror, and floral arrangements.

The Black Tux + Gladly

68% AI resolution, 23% lower tool spend, and a 7-week implementation with zero performance dip

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Packages of Ollie pet food with flavors like chicken, lamb, pork, and beef are surrounded by fresh ingredients like carrots, cranberries, apples, and sweet potatoes.

Ollie cut churn and maximized efficiency

A pet food subscription brand turned weekend churn into customer growth.

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A smiling man holds a MaryRuth's multivitamin bottle in a modern kitchen, conveying health and wellness. Shelving and kitchenware are in the background.

How MaryRuth's simplified support and scaled their brand

This wellness brand eliminated tool whiplash and achieved 35% efficiency gains while scaling from startup to enterprise operations

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A grid of nine magazine logos, including The New Yorker, Wired, Epicurious, AD, Vogue, Vanity Fair, Conde Nast Traveler, Bon Appétit, and GQ.

From legacy to leading edge — Condé Nast's CX evolution

A 100+ year-old publisher cut training by 67% and reduced costs by 45% with Gladly’s platform across 18 global brands.

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Breeze Airways transforms guest care with digital-first strategy

How an innovative airline achieved 40% customer growth and flat guest interactions with AI

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KÜHL blends human touch with AI to drive sales excellence

How a customer-centric approach turned service agents into revenue generators

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Rated best in the industry

See what Gladly could do for your team

Tell us about your team, channels, and goals, and we’ll show you how brands like yours use Gladly to boost productivity, reduce costs, and deliver more personal, long-term customer relationships.