Customer success stories

Breeze Airways Transforms Guest Care with Digital-First Strategy

How an innovative airline achieved 40% customer growth and flat guest interactions with AI

KÜHL Blends Human Touch with AI to Drive Sales Excellence

How a customer-centric approach turned service agents into revenue generators

BSN Sports Scores Big with AI-Driven Customer Service

See how BSN Sports unified their customer service with AI to achieve 90% service levels and reduce peak staffing by 57%.

Rothy’s Creates Blueprint for Scalable Customer Service

Learn how Rothy’s lean customer service team leveraged AI to deliver personalized support at scale, turning service into a revenue driver.

Maximizing Efficiencies During Peak Season with a Single, All-in-One Platform

With Gladly’s platform, PacSun quickly prepared 450 customer service heroes before the holiday season. Read their success story with Gladly.

Empowered Service Heroes Deliver Transformational Experiences

With Gladly’s platform, the Tory Burch customer service team doubled their concurrency rate. Read their success story with Gladly.