Customer success stories

Discover how Gladly has helped brands of all sizes and types boost productivity, reduce costs, grow their business, and deliver radically personal service to customers.

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How MaryRuth's simplified support and scaled their brand

Testimonials from people behind the brands

A collection of colorful slip-on shoes arranged diagonally on a light background. Patterns include herringbone and paisley, evoking a stylish and modern feel.

Rothy's masters AI and human service | Video testimonial

See how Rothy's uses Gladly's AI to handle routine questions while allowing agents to focus on complex customer needs, maintaining efficiency year-round.

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Four athletes stand under a blue sky, smiling in sports uniforms for softball and baseball. They convey teamwork and enthusiasm.

BSN Sports: More time for meaningful service | Video testimonial

See how BSN Sports streamlined customer service with Gladly, saving hours on routing and enabling their team to focus on high-value customer conversations.

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Breeze Airways: Beyond ticketing with Gladly | Video testimonial

Watch how Breeze Airways transformed guest service with Gladly, creating lifelong conversations that enable personalized, proactive solutions.

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A person in a yellow jacket and cap organizes ropes on a boat deck against a backdrop of calm ocean and distant islands, conveying a sense of adventure.

KÜHL turns service agents into product experts with Gladly

Learn how KÜHL uses Gladly to automate routine tasks while empowering agents to create meaningful product conversations and build lasting relationships.

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