Customer stories
Discover how Gladly has helped brands of all sizes and types boost productivity, reduce costs, grow their business, and deliver radically personal service to customers.
Featured customer
Breeze Airways transforms guest care with digital-first strategy
Testimonials from people behind the brands
68% AI resolution. Seven weeks.
Read how The Black Tux used AI to take on more volume.
Real stories. Real results.
How Groove Life resolves 78% of conversations with Gladly AI
78% AI resolution rate
How Tailored Brands cut repeat customer contacts by two-thirds
66.7% fewer recontacts
How Balsam Hill turned product questions into buying moments
+ 6-figure add-to-cart value
How WeNatal scaled concierge CX without losing the human touch
4.9 CSAT
How ProClip USA cut response times from 13 hours to under one
<1 hr average response time
The Black Tux + Gladly
68% AI resolution