The agent workspace

Give every agent the context and intelligent tools they need on one screen to deliver faster, more personal service at scale.

Get a demo

Built for customers, not tickets

Legacy systems see tickets. Gladly sees people, connecting conversations across channels with complete customer context from all your systems so you build loyalty, not just close cases.

Key platform capabilities

Gladly Hero brings everything into one place so your team can deliver radically efficient and radically personal service.

Built for customers, not tickets

By unifying customer context, conversation history across channels, and intelligent tools, your team can deliver more personal, efficient service every time.

Learn more

Recognize customers instantly

See every customer’s history, preferences, and relationships in one place so agents can personalize every interaction the moment they reach out.

Learn more

Every agent, exceptional

From drafting replies to summarizing conversations and surfacing key context, AI helps agents deliver faster, more personal service while scaling operations efficiently.

Learn more

Three smartphone screenshots showing chat conversations with tailored shopping suggestions. Each screen includes product images, descriptions, and a user query.

See conversation drives performance

Access real-time and historical reporting across agents, channels, and conversations to uncover trends and improve service quality at scale.

Learn more

Match every customer to the right agent

Smart routing ensures customers connect with the best agent for their needs, reducing handle times, and improving resolution rates and boosting customer experiencing.

Learn more

Gladly Hero vs. legacy CRMs

See how Gladly Hero modernizes customer service with a unified thread, intuitive tools, and built-in AI that legacy CRMs can’t match.

Feature

Legacy CRMs

Single conversation thread

Unified across all channels

Fragmented tickets

People, not tickets

Complete customer view

Siloed, disconnected

Built-in AI + self-service

Native and seamless

Limited

Intuitive agent experience

Modern and simple

Dated and complex

Fast onboarding/training

Quick ramp-up

Steep learning curve

Customer experience quality

Personalized at every level

Repetitive and fragmented

Additional platform features

Answers

Publish answers from one knowledge base across channels and languages to keep support consistent and efficient.

Payments

Drive more sales by accepting payments directly in messaging channels, keeping customers where they are.

Task management

Collaborate with teammates or set reminders, keeping everything tied to the customer in one thread.

Empower every agent to deliver exceptional service

Today’s consumers expect more than quick fixes. They want connected, personal experiences. Gladly gives your team the tools to deliver service that drives loyalty and impact at scale.

240M+

total conversations

65%

increase in CSAT

$510M+

in costs saved

“It feels good to have somebody recognize you. Giving associates all of the information on the customer empowers them to deliver magical service. Gladly allows the associate to create more magic on one screen.”

Kate Showalter

VP Customer Care, Crate & Barrel

"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”

Danny Cox

Vice President of Guest Experiences, Breeze Airways

"Gladly took most of the implementation burden off our team by being extremely well planned and efficient, and demonstrated why we partnered with them."

Bryan Riter

Director of Customer Care, Deckers Brands